USPTO serial 79429108
KLEARCOM
Reviewed by CopyMark Law Group
Status 645Office Action
- Filing date
- Status date
- Registration date
- —
- Examiner
- LAVACHE, LINDA M
- Law office
- TMEG LAW OFFICE 106
What this means
The USPTO has issued an Office Action on this application. A response is typically required before the deadline, or the application can be abandoned.
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Owner
Goods and services
| Class | Description | Status | First use |
|---|---|---|---|
| 038 | Telecommunication services, namely, transmission and testing of voice and data communications for assessing telephone number reachability, call routing, and contact center functionality; telephony communication services; call recording services; automated telephone voice message services | ACTIVE | — |
| 042 | Software as a Service (SaaS) platform featuring software for testing and monitoring telecommunications services, including SMS, chatbot, AI-driven interactions, and omnichannel communications, as well as contact center performance covering service availability, call routing, and end-to-end customer experience validation across all channels; Software as a service (SaaS) featuring software for routing and testing telephone calls over global telecommunications networks for use in contact center performance monitoring and number reachability validation; Software as a service (SaaS) featuring software for monitoring, testing, and analyzing call center operations and performance for businesses; software as a service (SaaS) featuring software for combining and integrating voice and data communications with computer technologies; software as a service (SaaS) featuring software for use in the handling and integration of voice and data communication and computer technologies, in connection with directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, and voice response, recording services, speech analytics services, and customised customer-specific applications; software as a service (SaaS) featuring software for controlling internal and external communication, including voice and data, for an organisation's computer system; software as a service (SaaS) featuring software for cloud-based interactive voice response monitoring, cloud-based fax monitoring, interactive voice response, and telecommunications load testing of telephone line capacities; software as a service (SaaS) featuring software for computerised telecommunications and telephony control; software as a service (SaaS) featuring software for controlling and managing access server applications; software as a service (SaaS) featuring software for testing devices that connect to a telephone network, including modems, voice response units, telecommunications switching equipment, data communications equipment, and call centre equipment; software as a service (SaaS) featuring software for testing next generation network and Internet protocol multi-media subsystem network equipment, software applications and telecommunication networks; Software as a service (SaaS) featuring software for monitoring and testing business communications infrastructure, namely, testing telecommunications networks for connectivity, call completion, number reachability, and call routing performance; Software as a service (SaaS) featuring software for monitoring and testing contact center software applications, including interactive voice response (IVR) functionality and call flows; Software as a service (SaaS) featuring software for monitoring and testing contact center systems comprised of computer software, telephony platforms, and network infrastructure; software as a service (SaaS) featuring software for monitoring and assessing an application program interface's functionality; software as a service (SaaS) featuring software for use in customer relationship management (CRM) and enterprise resource planning (ERP); software as a service (SaaS) featuring software for monitoring the status and efficiency of websites; software as a service (SaaS) featuring software for testing the functionality of other software, for software development project management, for data integrity testing, and for testing and quality assurance management for software in development; software as a service (SaaS) featuring software for the generation, processing, understanding and analysis of multi-modal machine learning (ML) based on language, text, speech, images, videos, sounds, events, and tasks; software as a service (SaaS) featuring software using artificial intelligence (AI) for the automation of business processes and automated document processing to recognise and extract key information for use in various business applications; Software as a service (SaaS) featuring software for use in automating the testing and monitoring of customer service voice and digital systems comprised of contact center software applications, telephony systems, interactive voice response (IVR) systems, call routing platforms, and digital communication channels, including chat and messaging systems; software as a service (SaaS) featuring software using artificial intelligence (AI) for use in organising, implementing, managing and performing tasks to facilitate customer relationship management (CRM), enterprise resource planning (ERP), customer service, customer engagement, management of customer data software platforms, contact centre and helpdesk functionality, customer and internal communications, data processing, communication date and time optimization, anomaly detection, file sharing, calendaring, telephone call processing, web-based telephony, Internet telephony (VOIP) services, voicemail, facsimile services, sales automation, sales performance management, business data analysis and visualization, creating searchable databases of information and data, data storage, and speech analysis; software as a service (SaaS) featuring software for testing of computer software to assure proper functioning, visual appearance, cross-browser compatibility, device compatibility, integration, and regulatory compliance; software as a service (SaaS), featuring software for developing, testing, evaluating, and integrating new computer software and hardware products and applications; Platform as a service (PaaS) services featuring software platforms for automated testing and monitoring of telecommunications and customer communication systems, including voice and digital channels, for validating call routing, number reachability, contact center performance, and customer experience; Platform as a service (PaaS) featuring software platforms for use in testing, monitoring, and validating call center operations, including call routing, interactive voice response (IVR) functionality, and customer communication performance for businesses; Platform as a service (PaaS) featuring software platforms for use in testing, monitoring, and validating call center operations, including telephone number reachability, call routing, and interactive voice response (IVR) functionality for businesses; platform as a service (PaaS) featuring software platforms for use in combining and integrating voice and data communications with computer technologies; platform as a service (PaaS) featuring software platforms for use in the handling and integration of voice and data communication and computer technologies, in connection with directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, and voice response, recording services, speech analytics services, and customised customer-specific applications; platform as a service (PaaS) featuring software platforms for use in controlling internal and external communication, including voice and data, for an organisation's computer system; platform as a service (PaaS) featuring software platforms for cloud-based interactive voice response monitoring, cloud-based fax monitoring, interactive voice response, and telecommunications load testing of telephone line capacities; platform as a service (PaaS) featuring software platforms for use in computerised telecommunications and telephony control; platform as a service (PaaS) featuring software platforms for use in controlling and managing access server applications; platform as a service (PaaS) featuring software platforms for use in testing devices that connect to a telephone network, including modems, voice response units, telecommunications switching equipment, data communications equipment, and call centre equipment; platform as a service (PaaS) featuring software platforms for use in testing next generation network and Internet protocol multi-media subsystem network equipment, software applications and telecommunication networks; platform as a service (PaaS) featuring software platforms for monitoring and testing business communications infrastructure, namely, testing telecommunications networks for connectivity, call completion, number reachability, and call routing performance; platform as a service (PaaS) featuring software platforms for monitoring and testing contact center software applications, including interactive voice response (IVR) functionality and call flows; platform as a service (PaaS) featuring software platforms for monitoring and testing contact center systems comprised of computer software, telephony platforms, and network infrastructure; platform as a service (PaaS) featuring software platforms for use in monitoring and assessing an application program interface's functionality; platform as a service (PaaS) featuring software platforms for use in customer relationship management (CRM) and enterprise resource planning (ERP); platform as a service (PaaS) featuring software platforms for use in monitoring the status and efficiency of websites; platform as a service (PaaS) featuring software platforms for use in testing the functionality of other software, for software development project management, for data integrity testing, and for testing and quality assurance management for software in development; platform as a service (PaaS) featuring software platforms for use in the generation, processing, understanding and analysis of multi-modal machine learning (ML) based on language, text, speech, images, videos, sounds, events, and tasks; platform as a service (PaaS) featuring software platforms using artificial intelligence (AI) for the automation of business processes and automated document processing to recognise and extract key information for use in various business applications; Platform as a service (PaaS) featuring software platforms for use in automating the testing and monitoring of customer service voice and digital systems comprised of contact center software applications, telephony platforms, interactive voice response (IVR) systems, and digital communication channels, including chat and messaging systems; platform as a service (PaaS) featuring software platforms using artificial intelligence (AI) for use in organising, implementing, managing and performing tasks to facilitate customer relationship management (CRM), enterprise resource planning (ERP), customer service, customer engagement, management of customer data software platforms, contact centre and helpdesk functionality, customer and internal communications, data processing, communication date and time optimization, anomaly detection, file sharing, calendaring, telephone call processing, web-based telephony, Internet telephony (VOIP) services, voicemail, facsimile services, sales automation, sales performance management, business data analysis and visualization, creating searchable databases of information and data, data storage, and speech analysis; platform as a service (PaaS) featuring software platforms for use in testing of computer software to assure proper functioning, visual appearance, cross-browser compatibility, device compatibility, integration, and regulatory compliance; platform as a service (PaaS) featuring software platforms for use in developing, testing, evaluating, and integrating new computer software and hardware products and applications; quality management services, namely, quality evaluation and analysis, quality assurance, and quality control, in the field telecommunication and telephony systems; quality management services, namely, quality evaluation and analysis, quality assurance, and quality control, in the field of computer software and software applications for use in telecommunication and telephony systems; providing feature testing, quality assurance (QA) testing, functional testing, and load testing of computer software components and applications related to contact centres for businesses; computer monitoring services, namely, monitoring of computer software components and applications related to contact centres for businesses to ensure proper functioning; computer monitoring services, namely, monitoring of computer software components and applications related to telecommunications and telephony systems to ensure proper functioning; application service provider featuring application programming interface (API) software; application service provider featuring application programming interface (API) software for integrating with telecommunications and call-centre operations; application service provider (ASP) featuring software for testing, monitoring, and optimizing business communications infrastructure, including telecommunications networks and contact center systems, in the fields of customer service and business operations; application service provider (ASP) featuring software for use in providing customer experience management, for use in managing contact centre communications, for use in customer relationship management, for use in managing contact centre and telecommunications functionality, in the nature of predictive dialling, voice recognition, interactive voice response systems, and interactive transaction processing system; application service provider (ASP) featuring software for use in providing customer interaction management and for productively monitoring and managing customer engagement and enhancing customer experience; application service provider (ASP) featuring software for use in managing call center communications, and for customer relationship management; application service provider (ASP) featuring software for use in managing call center and telecommunications functionality, in the nature of predictive dialling, voice recognition, interactive voice response systems, and interactive transaction processing systems; application service provider (ASP) featuring online non-downloadable cloud based software for customer experience management, and management of customer service communications; application service provider (ASP) featuring application programming interface (API) software to enable contextual prediction, personalisation, predictive analytics, predictive modelling, visualization, business intelligence, and intelligent recommendations and decision advantage in the fields of business marketing and management; website load testing services; providing temporary use of online, non-downloadable application programming interface (API) software for integration of artificial intelligence (AI) and machine learning (ML) into websites and online software; computer programming and software design; testing, installation, maintenance and updating of computer software; recovery of computer data; information, advisory and consulting services in the field of the design and development of computerised telecommunications and telephony systems; information, advisory and consulting services in the field of information technology, namely, information, advisory and consulting services in the field of design and development of interactive voice response (IVR) systems and contact centers; information, advisory and consulting services in the field of computer software and computer software development. | ACTIVE | — |
Related trademarks
CopyMark links this record to cited §2(d) serials, the owner's other marks, Nice classes, similar mark names, and recently changed USPTO applications.
Prosecution history
| Date | Code | Event | What it means |
|---|---|---|---|
| Jul 23, 2026 | CORN | CORRECTION FROM THE IB EXAMINED, NO ACTION IS NEEDED | — |
| Jun 22, 2026 | GNFN | NOTIFICATION OF FINAL REFUSAL EMAILED | — |
| Jun 22, 2026 | GNFR | FINAL REFUSAL E-MAILED | A final Office Action (final refusal) means the examining attorney is maintaining at least one refusal and your options are narrower. You can file a response addressing the refusal, appeal to the Trademark Trial and Appeal Board, or let the application abandon. |
| Jun 22, 2026 | CNFR | FINAL REFUSAL WRITTEN | A final Office Action (final refusal) means the examining attorney is maintaining at least one refusal and your options are narrower. You can file a response addressing the refusal, appeal to the Trademark Trial and Appeal Board, or let the application abandon. |
| May 11, 2026 | TEME | TEAS/EMAIL CORRESPONDENCE ENTERED | — |
| May 11, 2026 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| May 11, 2026 | TROA | TEAS RESPONSE TO OFFICE ACTION RECEIVED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Nov 30, 2025 | RFNT | REFUSAL PROCESSED BY IB | — |
| Nov 13, 2025 | RFCS | NON-FINAL ACTION MAILED - REFUSAL SENT TO IB | — |
| Nov 13, 2025 | RFRR | REFUSAL PROCESSED BY MPU | — |
| Sep 27, 2025 | CRCV | CORRECTION TRANSACTION RECEIVED FROM IB | — |
| Sep 27, 2025 | RFCR | NON-FINAL ACTION (IB REFUSAL) PREPARED FOR REVIEW | — |
| Sep 26, 2025 | CNRT | NON-FINAL ACTION WRITTEN | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Sep 23, 2025 | DOCK | ASSIGNED TO EXAMINER | — |
| Aug 8, 2025 | TCCA | TEAS CHANGE OF CORRESPONDENCE RECEIVED | — |
| Aug 8, 2025 | ECDR | TEAS CHANGE OF DOMESTIC REPRESENTATIVES ADDRESS | — |
| Aug 8, 2025 | ARAA | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Aug 8, 2025 | REAP | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED | — |
| Aug 7, 2025 | ECDR | TEAS CHANGE OF DOMESTIC REPRESENTATIVES ADDRESS | — |
| Aug 7, 2025 | ARAA | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Aug 7, 2025 | REAP | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED | — |
| Aug 7, 2025 | CHAN | APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED | — |
| Aug 7, 2025 | COAR | TEAS CHANGE OF OWNER ADDRESS RECEIVED | — |
| Aug 5, 2025 | MAFR | APPLICATION FILING RECEIPT MAILED | — |
| Aug 5, 2025 | NWOS | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED | — |
| Jul 31, 2025 | REPR | SN ASSIGNED FOR SECT 66A APPL FROM IB | — |