USPTO serial 86122644
ZIPWIRE
Reviewed by CopyMark Law Group
- Filing date
- Status date
- Registration date
- Aug 2, 2016
- Examiner
- BRADLEY, EVELYN
- Law office
- TMEG LAW OFFICE 105
What this means
This registration is in, or will soon enter, a USPTO maintenance window. Missing a Section 8 or Section 9 filing can cancel the registration.
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Owner
WESTFORD, MA, US
Westford, MA, US
Chelmsford, MA, US
Chelmsford, MA, US
Attorney of record
The USPTO lists this attorney as the applicant's representative for correspondence on this application.
Daniel J. Bourque
Daniel J. Bourque Maine Cernota & Curran547 Amherst Street3rd FloorNashua, NH 03063-4000Goods and services
| Class | Description | Status | First use |
|---|---|---|---|
| 042 | Software as a service (SAAS) services, namely, hosting software for use by others, namely, software for managing and controlling customer contact centers systems, namely, associated software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, e-mail, web, chat, social media and facsimile contacts, software for controlling telecommunication systems utilized by customer contact centers comprised of central and private telephone switches, interactive voice response units (IVR) and telephone dialers, software for managing and controlling customer contact center Automatic Call Distribution (ACD), outbound predictive dialing and campaign management, software used for intelligent contact routing via telephone, e-mail, web, chat, social media and fax, computer software used to support the activities of contact center customer service representatives and contact center managers, software used to manage web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, e-mail, web, chat, social media and facsimile contacts, software used to create desktop and management tools for customer contact centers, software used to create and manage customer contact center virtual agents, visual scripting, workforce schedules, workforce job performance and workforce skills improvement, software used to provide customer contact center self-provisioning capabilities via an on-line portal and software used to create and manage customer contact center optional recording of calls and/or customer contact interactions | ACTIVE | Nov 13, 2013 |
Related trademarks
CopyMark links this record to cited §2(d) serials, the owner's other marks, Nice classes, similar mark names, and recently changed USPTO applications.
- Other trademarks owned by ALVARIA, INC.
- Other trademarks owned by Aspect Software, Inc.
- Other trademarks owned by Aspect Software, Inc.
- Other trademarks owned by Aspect Software, Inc.
- Other trademarks in Class 042
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Prosecution history
| Date | Code | Event | What it means |
|---|---|---|---|
| Jun 29, 2026 | TCCA | TEAS CHANGE OF CORRESPONDENCE RECEIVED | — |
| Jun 29, 2026 | ARAA | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Jun 29, 2026 | REAP | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED | — |
| Aug 2, 2025 | REM2 | COURTESY REMINDER - SEC. 8 (10-YR)/SEC. 9 E-MAILED | — |
| Jul 2, 2024 | TCCA | TEAS CHANGE OF CORRESPONDENCE RECEIVED | — |
| Jul 2, 2024 | ARAA | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Jul 2, 2024 | REAP | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED | — |
| Apr 17, 2024 | ASCK | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY | — |
| Mar 27, 2024 | ASCK | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY | — |
| Feb 13, 2023 | NA85 | NOTICE OF ACCEPTANCE OF SEC. 8 & 15 - E-MAILED | — |
| Feb 13, 2023 | C15A | REGISTERED - SEC. 8 (6-YR) ACCEPTED & SEC. 15 ACK. | — |
| Feb 13, 2023 | APRE | CASE ASSIGNED TO POST REGISTRATION PARALEGAL | — |
| Jul 28, 2022 | E815 | TEAS SECTION 8 & 15 RECEIVED | — |
| Jun 15, 2022 | TCCA | TEAS CHANGE OF CORRESPONDENCE RECEIVED | — |
| Jun 15, 2022 | ARAA | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Jun 15, 2022 | REAP | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED | — |
| Sep 22, 2021 | ASCK | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY | — |
| Aug 2, 2021 | REM1 | COURTESY REMINDER - SEC. 8 (6-YR) E-MAILED | — |
| Jun 16, 2021 | ASGN | AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP | — |
| May 19, 2021 | ASCK | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY | — |
| Sep 20, 2017 | CHAN | APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED | — |
| Sep 20, 2017 | COAR | TEAS CHANGE OF OWNER ADDRESS RECEIVED | — |
| Aug 2, 2016 | R.PR | REGISTERED-PRINCIPAL REGISTER | Your trademark is registered on the Principal Register — the strongest form of federal trademark protection. You may use the ® symbol for the covered goods and services. Maintenance filings (Section 8 and renewals) are required to keep the registration alive. |
| Jun 30, 2016 | SUNA | NOTICE OF ACCEPTANCE OF STATEMENT OF USE E-MAILED | — |
| Jun 29, 2016 | CNPR | ALLOWED PRINCIPAL REGISTER - SOU ACCEPTED | — |
| Jun 7, 2016 | SUPC | STATEMENT OF USE PROCESSING COMPLETE | — |
| Jun 2, 2016 | AITU | CASE ASSIGNED TO INTENT TO USE PARALEGAL | — |
| May 10, 2016 | IUAF | USE AMENDMENT FILED | — |
| May 10, 2016 | EISU | TEAS STATEMENT OF USE RECEIVED | The applicant filed a Statement of Use with specimens showing the mark in actual commerce. The USPTO will review the filing for compliance. If accepted, the mark can proceed to registration; if deficient, the USPTO may issue a requirement or office action. |
| Nov 17, 2015 | NOAM | NOA E-MAILED - SOU REQUIRED FROM APPLICANT | A Notice of Allowance means your intent-to-use application cleared examination and opposition but is not registered yet. You must file a Statement of Use showing the mark in commerce, or request an extension, before the deadline — usually six months from the notice date. |
| Aug 15, 2015 | TMBN | TTAB RELEASE CASE TO TRADEMARKS | — |
| Aug 15, 2015 | OP.T | OPPOSITION TERMINATED NO. 999999 | — |
| Aug 15, 2015 | OP.D | OPPOSITION DISMISSED NO. 999999 | — |
| Dec 31, 2014 | OP.I | OPPOSITION INSTITUTED NO. 999999 | — |
| Jul 9, 2014 | ETOF | EXTENSION OF TIME TO OPPOSE RECEIVED | — |
| Jul 8, 2014 | NPUB | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED | — |
| Jul 8, 2014 | PUBO | PUBLISHED FOR OPPOSITION | Your mark was published in the USPTO Official Gazette for a 30-day opposition window. During that period, third parties who believe they would be harmed can file an opposition. If no opposition is filed, prosecution usually continues toward registration or a Notice of Allowance. |
| Jun 18, 2014 | NONP | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED | — |
| May 31, 2014 | PREV | LAW OFFICE PUBLICATION REVIEW COMPLETED | — |
| May 28, 2014 | CNSA | APPROVED FOR PUB - PRINCIPAL REGISTER | — |
| May 27, 2014 | XAEC | EXAMINER'S AMENDMENT ENTERED | — |
| May 27, 2014 | GNEN | NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED | — |
| May 27, 2014 | GNEA | EXAMINERS AMENDMENT E-MAILED | — |
| May 27, 2014 | CNEA | EXAMINERS AMENDMENT -WRITTEN | — |
| Apr 27, 2014 | TEME | TEAS/EMAIL CORRESPONDENCE ENTERED | — |
| Apr 27, 2014 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| Apr 7, 2014 | ALIE | ASSIGNED TO LIE | — |
| Mar 25, 2014 | TROA | TEAS RESPONSE TO OFFICE ACTION RECEIVED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Mar 11, 2014 | GNRN | NOTIFICATION OF NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Mar 11, 2014 | GNRT | NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Mar 11, 2014 | CNRT | NON-FINAL ACTION WRITTEN | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Mar 5, 2014 | DOCK | ASSIGNED TO EXAMINER | — |
| Dec 5, 2013 | MPMK | NOTICE OF PSEUDO MARK E-MAILED | — |
| Dec 4, 2013 | NWOS | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED | — |
| Nov 22, 2013 | NWAP | NEW APPLICATION ENTERED | — |