USPTO serial 76154930
MAKING THE CUSTOMER VISIBLE
Reviewed by CopyMark Law Group
Status 606
- Filing date
- Status date
- Registration date
- —
- Examiner
- MARCUS, JAMES
- Law office
- FILE REPOSITORY (FRANCONIA)
What this means
This page summarizes the public USPTO record for this serial number, including owners, goods and services, and prosecution history.
Need help with MAKING THE CUSTOMER VISIBLE?
If you own this trademark, we can monitor new filings and help with USPTO deadlines. If you do not, we can file a new U.S. application.
Current trademark owner
Monitor this mark, or talk with CopyMark about this registration.
Not the owner?
File a new U.S. trademark application, or speak with our attorneys.
Owner
Belfast BT12 6SJ, GB
Belfast BT12 6SJ, GB
Attorney of record
The USPTO lists this attorney as the applicant's representative for correspondence on this application.
David Ehrlich
DAVID EHRLICH FROSS ZELNICK LEHRMAN & ZISSU, PC866 UNITED NATIONS PLZNEW YORK, NY 10017UNITED STATESGoods and services
| Class | Description | Status | First use |
|---|---|---|---|
| 009 | Computer software for use in managing communications via email, the Internet, mobile devices and telephone in the field of customer relationship management within an electronic context; communications software for connecting computer network users and global computer networks; telecommunications software, namely, for use in electronic interactions, for use in communication via a global computer network, for facilitating electronic communications in a contact center by categorizing, organizing, routing and responding to such communications, for facilitating mobile communication protocols, short message services and wireless applications by categorizing, organizing, routing and integrating such communications with each other and other electronic communications, for use in telephonic and electronic message management in the field of customer interaction management in e-commerce, e-service and m-commerce, for use in telephonic and electronic message management in the field of customer relationship management; computer software for use as artificial intelligence for use in categorizing plain text in order to take an appropriate action, namely, routing or autoresponse; computer software for use in telephonic and electronic message management in the field of inbound and outbound customer marketing or selling, as a sales force automation tool or as a data reporting tool for use in data mining in the field of customer relationship management, for market research and analysis, for text retrieval, for skills based routing of messages to appropriately skilled contact center agents, in telephonic and electronic message management in the field of customer relationship management, for resource management, for work flow management, for enterprise resource planning, for supply chain and inventory management, for sales order processing, for data archiving and storage, for document management, for automating data warehousing and for extraction transfer load and management, for data security, for access control, namely, for public key infrastructure and for digital certification, for database management for general use; analytic and determining computer hardware; computer programs for use in telephonic and electronic message management in the field of financial services, and utilities, retail sector, telecommunications, insurance, governments, travel, tourism and application service providers; computer search engine software; computer telephony software for use with a personal computer to allow the computer user to perform telephone functions via the computer; facilities management software for customer relationship management; business automation software, namely, software for graphic modeling of business rules, establishing rule methodology and generating multi-platform business rules; computers; computer hardware | ACTIVE | — |
| 035 | Computerized data management; relational computerized database management; business consultation in the field of customer relationship management; administering the customer service programs of others in the field of computers | ACTIVE | — |
| 042 | Providing temporary use of non-downloadable software for use in electronic interactions and in computer telephony integration, for use in communication via a global computer network, for facilitating any electronic and telephonic communications via a telephone call center, mobile telecommunication protocols, short message services and wireless application protocols, all by categorizing, organizing, analyzing and routing such communications; providing temporary use of non-downloadable software for use in telephonic and electronic message management in the field of customer interaction management in e-commerce, e-service and m-commerce; providing temporary use of non-downloadable software for use in telephonic and electronic message management in the field of customer relationship management; providing temporary use of nondownloadable software for use as artificial intelligence for use in categorizing plain text in order to take an appropriate action such as routing or autoresponse; providing temporary use of non-downloadable software for use in telephonic and electronic message management in the field of inbound and outbound customer marketing or selling, as a sales force automation tool or as a data reporting tool for use in data mining in the field of customer relationship management, for market research and analysis, for text retrieval, for skills based routing of messages to appropriately skilled contact center agents for use in telephonic and electronic message management in the field of customer relationship management, for resource management, for work flow management, for enterprise resource planning, for supply chain and inventory management, for sales order processing, for data archiving and storage, for document management, for automating data warehousing and for extraction transfer load and management, for data security, for access control, namely, for public key infrastructure and for digital certification, for database management for general use; computer consultation in the field of analytic and determining computer hardware systems, computer consultation in the field of computer hardware systems for use in financial services and utilities, retail sector, telecommunications, insurance, governments, travel, tourism and application service provider fields; design of computer software, middleware, computer firmware and programs for others in the field of financial services and utilities, retail sector, telecommunications, insurance, governments, travel, tourism and application service providers; design of computer search engine software for others; design of computer telephony software for others for use with a personal computer to allow the computer user to perform telephone functions via the computer; design of facilities management software for customer relationship management for others; design of business automation software for others, namely, software for graphic modeling of business rules, establishing rule methodology and generating multi-platform business rules; computer programming for others; computer software design for others; computer services, namely, providing search engines for obtaining data on a global computer network; updating and maintenance of computer software; computer consultation services; computer programming consultation; computer systems analysis; computer consultation in the field of computer-based solutions and integration of computer systems and networks; database development services | ACTIVE | — |
Related trademarks
CopyMark links this record to cited §2(d) serials, the owner's other marks, Nice classes, similar mark names, and recently changed USPTO applications.
- Other trademarks owned by Amacis Limited
- Other trademarks owned by Amacis Limited
- Other trademarks in Class 009
- Other trademarks in Class 035
- Other trademarks in Class 042
- Similar marks named MAKING THE CUSTOMER VISIBLE
- Prosecution event ABN6 explained
- Recently changed USPTO trademarks
- Recently filed trademarks
- Browse all trademark records
Prosecution history
| Date | Code | Event | What it means |
|---|---|---|---|
| Sep 30, 2003 | ABN6 | ABANDONMENT - NO USE STATEMENT FILED | The intent-to-use application was abandoned because no acceptable Statement of Use (or valid extension) was filed before the Notice of Allowance deadline expired. The application is dead unless revived within a limited window. |
| Feb 4, 2003 | NOAM | NOA MAILED - SOU REQUIRED FROM APPLICANT | A Notice of Allowance means your intent-to-use application cleared examination and opposition but is not registered yet. You must file a Statement of Use showing the mark in commerce, or request an extension, before the deadline — usually six months from the notice date. |
| Nov 12, 2002 | PUBO | PUBLISHED FOR OPPOSITION | Your mark was published in the USPTO Official Gazette for a 30-day opposition window. During that period, third parties who believe they would be harmed can file an opposition. If no opposition is filed, prosecution usually continues toward registration or a Notice of Allowance. |
| Oct 23, 2002 | NPUB | NOTICE OF PUBLICATION | — |
| Aug 15, 2002 | CNSA | APPROVED FOR PUB - PRINCIPAL REGISTER | — |
| Aug 5, 2002 | CNEA | EXAMINERS AMENDMENT MAILED | — |
| Jul 23, 2002 | CNCF | CONTINUATION OF FINAL REFUSAL MAILED | — |
| May 28, 2002 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| May 28, 2002 | PAPER RECEIVED | — | |
| Feb 13, 2002 | CNFR | FINAL REFUSAL MAILED | A final Office Action (final refusal) means the examining attorney is maintaining at least one refusal and your options are narrower. You can file a response addressing the refusal, appeal to the Trademark Trial and Appeal Board, or let the application abandon. |
| Oct 25, 2001 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| Oct 24, 2001 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| Apr 30, 2001 | CNRT | NON-FINAL ACTION MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Apr 11, 2001 | DOCK | ASSIGNED TO EXAMINER | — |