USPTO serial 77597538
TOUCHCOMMERCE
Reviewed by CopyMark Law Group
Reg. 4328537Status 710
- Filing date
- Status date
- Registration date
- Apr 30, 2013
- Examiner
- PEREZ, STEVEN M
- Law office
- PUBLICATION AND ISSUE SECTION
What this means
Status 710 means the registration was cancelled because a required Section 8 declaration of continued use was not filed within the deadline (including any grace period). The federal registration is no longer active. Evaluate filing a new application if you still use the mark, or petition if cancellation was erroneous. Consult counsel on remaining common-law rights.
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Owner
Agoura Hills, CA
AGOURA HILLS, CA
AGOURA HILLS, CA
AGOURA HILLS, CA
Attorney of record
The USPTO lists this attorney as the applicant's representative for correspondence on this application.
Steven C. Sereboff
Steven C. Sereboff SoCal IP Law Group LLP310 N. Westlake Boulevard, Suite 120Westlake Village, CA 91362UNITED STATESGoods and services
| Class | Description | Status | First use |
|---|---|---|---|
| 035 | Providing real-time customer support services for others, namely, providing consumer product information, product inquiry services, and answering general information inquiries of customers regarding consumer goods sold on websites of others via the global computer network; providing services in the field of customer service and support and sales, namely, business consulting services related to the monitoring, controlling, designing, implementing, and optimizing of online customer service and customer sales support operations of others; business consulting services in the field of customer service and support and sales for others; business information management services in the field of customer service and support and sales for others; business management consultation, information and advice in the fields of customer service and product management; sales support services, namely, providing customer service and product inquiry services via the global computer network for others; business consultation regarding customer services practices; business consultation services in the field of enhancement of customer services practices for businesses and other organizations; customer services, namely, providing customer service and product inquiry services for others via real time online voice or electronic message communications; customer services, namely, providing customer service and product inquiry services via chat, telephone, e-mail, and internet, namely, receiving and responding to customer inquiries and requests regarding consumer products and services of others; providing on-line customer service for others in the field of retail store services, business consulting services in the field of customer service; business consultation in the field of customer service management, namely, providing customized, real-time online consultation and advice intended to optimize customer engagement and use of customer service scripts by customer service representatives; business consulting in the field of sales, namely, providing on-line real time analysis of interactions between sales agents and customers and providing recommendations relating to the improvement thereof; business consulting services in the field of customer service enhancement and customer acquisition; business consulting in the field of sales, namely, providing consultancy with regard to business planning, marketing, customer relationship management, customer acquisition, and customer analysis; business consultation in the field of customer service management, namely, compilation of customer analytics for business or commercial purposes and forecasting; business consultation in the field of sales, namely, collecting and organizing customer sales, shopping, purchasing habits, and feedback data and providing advice on the analysis of consumer buying habits and needs arising therefrom | SECTION 8 - CANCELLED | Oct 28, 2008 |
| 042 | Application service provider (ASP) and Software as a service (SAAS) services featuring software for use by others in conducting real-time voice or electronic messaging communications via the Internet for purposes of providing customer services; Application service provider (ASP) and software as a service (SAAS) services featuring software for use by others for use in providing online live voice and text chat customer support services and for managing voice and text chat customer support service centers; Computer software development for others, namely, creating customized online software for others for use in the development, management and automation of online communications in the fields of customer service and support and sales; Application service provider (ASP) and Software as a service (SAAS) services featuring software for use by others which enables live communication between people on the internet to provide real-time customer support; Application service provider (ASP) and Software as a service (SAAS) services featuring software for use by others which enables real-time electronic communication over a computer network for customer service and support and sales applications and for providing product information and answering customer questions regarding consumer products via the global computer network; Application service provider (ASP) and Software as a service (SAAS) services featuring software for use by others which enables interactive telecommunications and computer telephony; Application service provider (ASP) and Software as a service (SAAS) services featuring software for use by others in the field of customer interaction management, namely, software for data collection, consumer profiling, reporting statistical data, and for the transmission of messages via telephony, electronic mail and virtual help call centers and other methods of transmission via a global computer network for use by call centers which provide communication services through telephony, electronic mail, self help, chat and co-browsing; Application service provider (ASP) and Software as a service (SAAS) services featuring software for use by others for use in providing customer interaction management and for use in providing call center communications, operations and management; Application service provider (ASP) and Software as a service (SAAS) services featuring software for use by others in managing online call centers, namely, software for queuing consumer telephone calls and online inquiries and providing waiting times to consumers, transferring and connecting calls and online chats to call center agents, providing supervisors or call center agents the ability to monitor calls and online chats and coach call center agents, providing access to transcripts of online chats between call center agents and consumers, providing reports and data information on consumers, online chats, and call center calls; planning, development and technical support of automated electronic communications networks for others for use in the fields of customer service and support and sales; providing services in the field of customer service and support and sales, namely, consulting services in the field of design, selection, implementation and use of software systems in the field of customer service operations for others; consulting services in the field of computer-based information systems for businesses in the field of customer service operations; consulting services, namely, designing, creating, implementing and maintaining computer software for customer service operations; technical consulting and assistance with computer-based information systems and components in the field of sales and customer service operations; information technology engineering, consulting, and development for others of automated customer service operations software and computer systems; information technology consulting and advisory services in the field of customer service and support and sales; consulting and assistance with computer-based information systems for others in the field of customer relationship management, namely, in the fields of online customer interaction and customer analytics; design and development of on-line computer software systems for others for use in customer sales interaction and providing technical support services in relation thereto, namely, software user interface design and computer programming in the nature of website tagging; Designing online retail and electronic commerce websites for others; design and development of on-line computer software for others for analyzing customers on-line buying behavior and purchasing habits recommendations; Application service provider (ASP) and Software as a service (SAAS) services featuring e-commerce software for use in managing and personalizing product information provided to online consumers within an e-commerce setting; Application service provider (ASP) and Software as a service (SAAS) services featuring software for use in the development and management of automated online communications systems in the fields of customer service, customer acquisition, and support and sales; Application service provider (ASP) and Software as a service (SAAS) services featuring software for use by businesses for sales and customer service communications via on-line chats, communication and business analytics services; Application service provider (ASP) and Software as a service (SAAS) services featuring software for use in the field of sales training, management and support, namely, software for writing customer interaction scripts for use in sales, educational software for use in sales agent training and for the development of sales training materials, and business management software for use in monitoring sales agent interactions for quality assurance purposes, for use in employee management of sales agents, and for performing ongoing analysis of sales agent performance; Application service provider (ASP) and Software as a service (SAAS) services featuring software for website owners which enables live chatting with website visitors, visitor activity monitoring, email management, and click-to-call functionality; Application service provider (ASP) and Software as a service (SAAS) services featuring software for analyzing customers on-line buying behavior | SECTION 8 - CANCELLED | Oct 28, 2008 |
Related trademarks
CopyMark links this record to cited §2(d) serials, the owner's other marks, Nice classes, similar mark names, and recently changed USPTO applications.
- Other trademarks owned by inQ, Inc.
- Other trademarks owned by TOUCHCOMMERCE, INC.
- Other trademarks owned by TOUCHCOMMERCE, INC.
- Other trademarks owned by TOUCHCOMMERCE, INC.
- Other trademarks in Class 035
- Other trademarks in Class 042
- Similar marks named TOUCHCOMMERCE
- Recently changed USPTO trademarks
- Recently filed trademarks
- Browse all trademark records
Prosecution history
| Date | Code | Event | What it means |
|---|---|---|---|
| Dec 6, 2019 | C8.. | CANCELLED SEC. 8 (6-YR) | — |
| Apr 30, 2018 | REM1 | COURTESY REMINDER - SEC. 8 (6-YR) E-MAILED | — |
| Dec 2, 2013 | ARAA | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Dec 2, 2013 | REAP | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED | — |
| Apr 30, 2013 | R.PR | REGISTERED-PRINCIPAL REGISTER | Your trademark is registered on the Principal Register — the strongest form of federal trademark protection. You may use the ® symbol for the covered goods and services. Maintenance filings (Section 8 and renewals) are required to keep the registration alive. |
| Mar 23, 2013 | SUNA | NOTICE OF ACCEPTANCE OF STATEMENT OF USE E-MAILED | — |
| Mar 22, 2013 | REGV | LAW OFFICE REGISTRATION REVIEW COMPLETED | — |
| Mar 20, 2013 | CNPR | ALLOWED PRINCIPAL REGISTER - SOU ACCEPTED | — |
| Feb 22, 2013 | SUPC | STATEMENT OF USE PROCESSING COMPLETE | — |
| Feb 12, 2013 | IROA | RESPONSE TO ITU OFFICE ACTION ENTERED | — |
| Feb 12, 2013 | TROA | TEAS RESPONSE TO OFFICE ACTION RECEIVED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Jan 18, 2013 | INCS | ITU OFFICE ACTION ISSUED FOR STATEMENT OF USE | — |
| Dec 7, 2012 | IUAF | USE AMENDMENT FILED | — |
| Dec 7, 2012 | INOA | AMENDMENT AFTER NOA NOT ENTERED | — |
| Dec 7, 2012 | EISU | TEAS STATEMENT OF USE RECEIVED | The applicant filed a Statement of Use with specimens showing the mark in actual commerce. The USPTO will review the filing for compliance. If accepted, the mark can proceed to registration; if deficient, the USPTO may issue a requirement or office action. |
| Jul 3, 2012 | EXRA | NOTICE OF APPROVAL OF EXTENSION REQUEST E-MAILED | — |
| Jul 2, 2012 | EX2G | SOU EXTENSION 2 GRANTED | — |
| Jun 29, 2012 | AITU | CASE ASSIGNED TO INTENT TO USE PARALEGAL | — |
| Jun 7, 2012 | EXT2 | SOU EXTENSION 2 FILED | — |
| Jun 7, 2012 | EEXT | SOU TEAS EXTENSION RECEIVED | The applicant requested more time to file a Statement of Use before the Notice of Allowance deadline. Each extension typically adds six months. A limited number of extensions are available for intent-to-use applications not yet in use. |
| Dec 9, 2011 | EXRA | NOTICE OF APPROVAL OF EXTENSION REQUEST E-MAILED | — |
| Dec 7, 2011 | EX1G | SOU EXTENSION 1 GRANTED | — |
| Dec 7, 2011 | EXT1 | SOU EXTENSION 1 FILED | — |
| Dec 7, 2011 | EEXT | SOU TEAS EXTENSION RECEIVED | The applicant requested more time to file a Statement of Use before the Notice of Allowance deadline. Each extension typically adds six months. A limited number of extensions are available for intent-to-use applications not yet in use. |
| Jun 7, 2011 | NOAM | NOA E-MAILED - SOU REQUIRED FROM APPLICANT | A Notice of Allowance means your intent-to-use application cleared examination and opposition but is not registered yet. You must file a Statement of Use showing the mark in commerce, or request an extension, before the deadline — usually six months from the notice date. |
| Apr 12, 2011 | NPUB | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED | — |
| Apr 12, 2011 | PUBO | PUBLISHED FOR OPPOSITION | Your mark was published in the USPTO Official Gazette for a 30-day opposition window. During that period, third parties who believe they would be harmed can file an opposition. If no opposition is filed, prosecution usually continues toward registration or a Notice of Allowance. |
| Mar 9, 2011 | PREV | LAW OFFICE PUBLICATION REVIEW COMPLETED | — |
| Mar 8, 2011 | ALIE | ASSIGNED TO LIE | — |
| Mar 1, 2011 | CNSA | APPROVED FOR PUB - PRINCIPAL REGISTER | — |
| Feb 7, 2011 | TEME | TEAS/EMAIL CORRESPONDENCE ENTERED | — |
| Feb 7, 2011 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| Feb 7, 2011 | TROA | TEAS RESPONSE TO OFFICE ACTION RECEIVED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Aug 5, 2010 | GNRN | NOTIFICATION OF NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Aug 5, 2010 | GNRT | NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Aug 5, 2010 | CNRT | NON-FINAL ACTION WRITTEN | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Jun 30, 2010 | TEME | TEAS/EMAIL CORRESPONDENCE ENTERED | — |
| Jun 30, 2010 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| Jun 30, 2010 | ERFR | TEAS REQUEST FOR RECONSIDERATION RECEIVED | — |
| Feb 22, 2010 | GNFN | NOTIFICATION OF FINAL REFUSAL EMAILED | — |
| Feb 22, 2010 | GNFR | FINAL REFUSAL E-MAILED | A final Office Action (final refusal) means the examining attorney is maintaining at least one refusal and your options are narrower. You can file a response addressing the refusal, appeal to the Trademark Trial and Appeal Board, or let the application abandon. |
| Feb 22, 2010 | CNFR | FINAL REFUSAL WRITTEN | A final Office Action (final refusal) means the examining attorney is maintaining at least one refusal and your options are narrower. You can file a response addressing the refusal, appeal to the Trademark Trial and Appeal Board, or let the application abandon. |
| Jan 5, 2010 | TEME | TEAS/EMAIL CORRESPONDENCE ENTERED | — |
| Jan 4, 2010 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| Jan 4, 2010 | TROA | TEAS RESPONSE TO OFFICE ACTION RECEIVED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Jul 3, 2009 | GNRN | NOTIFICATION OF NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Jul 3, 2009 | GNRT | NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Jul 3, 2009 | CNRT | NON-FINAL ACTION WRITTEN | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| May 5, 2009 | TEME | TEAS/EMAIL CORRESPONDENCE ENTERED | — |
| May 4, 2009 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| May 4, 2009 | TROA | TEAS RESPONSE TO OFFICE ACTION RECEIVED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Apr 22, 2009 | ASGN | AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP | — |
| Jan 29, 2009 | GNRN | NOTIFICATION OF NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Jan 29, 2009 | GNRT | NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Jan 29, 2009 | CNRT | NON-FINAL ACTION WRITTEN | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Jan 21, 2009 | DOCK | ASSIGNED TO EXAMINER | — |
| Oct 27, 2008 | NWAP | NEW APPLICATION ENTERED | — |