USPTO serial 78022069
HUMANVOICE
Reviewed by CopyMark Law Group
- Filing date
- Status date
- Registration date
- —
- Examiner
- BORSUK, ESTHER
- Law office
- FILE REPOSITORY (FRANCONIA)
What this means
These status codes mean the trademark application is abandoned and no longer pending. Common reasons include missing an Office Action response (600), filing without a valid basis (602), express abandonment by the applicant (604), or failure to respond to an examiner's inquiry (618). Revival may be possible in limited circumstances. If abandonment was unintentional, consult counsel about a petition to revive. Otherwise file a new application if protection is still needed.
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Owner
Goods and services
| Class | Description | Status | First use |
|---|---|---|---|
| 042 | Providing live technical support via phone, e-mail and/or instant messaging to survey respondents for others; providing live support via phone, e-mail and/or instant messaging for web-based questionnaire administration for others; verify and validate on-line and in real-time the accuracy and validity of collected web surveys for others; guarantee web survey data integrity for others through real-time observation by a live interviewer; provide on-line consumer, business-to-business, public opinion and political research services to others; administer web surveys for others; collect web survey data for others; interview web survey respondents for others; provide dyadic interviewer-respondent relationships for others; screen survey respondents for eligibility for others; record and screen verbatim responses of survey respondents for others; retain participation of survey respondents for others; fielding interviewer-administered, interactive, and quantitative surveys for others over a world-wide computer network; compile coded e-mails for delivery for others; aggregate codes added to messages for others; convert aggregated codes into statistical presentations for others; append respondent information provided by others to collected data for others; aggregate appended information and convert to presentation formats for others; provide real-time, on-line presentation of aggregated and coded data for others; provide real-time, on-line statistics generated from aggregated and coded data for others; provide real-time, on-line security access codes to access proprietary data for others; provide real-time, on-line and customizable proprietary report formats of coded and aggregated data for others; provide real-time, on-line statistical charts and graphs for others; provide time and date stamping of collected data for others; provide word processing and editing of data collected for others; provide screening, categorization and delivery of formatted and compiled data for others; provide interviewers and telephone service to collect data for others; provide 1-800 access and operator/interviewers to collect data from people calling in for others; aggregate data collected by phone, web and other data collection processes for others; acquire and purge sample for others; broadcast and follow up on e-mailed recruiting invitations and messages for others; provide interviewers and telephone service to recruit and follow-up respondents to complete surveys for others; provide service buttons to others' web sites to recruit respondents to take surveys; program web-based CATI, Interactive Voice Recognition (IVR) and Internet surveys for others; troubleshoot web-based survey programming for others; collect and compile disposition codes of returned e-mails and incomplete surveys for others; maintain server access to host web surveys for others; develop proprietary survey software for hosting web and IVR surveys for others; develop proprietary reporting software for others; host and administer web-based or IVR multimedia presentations for others; complete internet programming for others; host internet programming on servers for others; manage internet data for others; process data for others; clean, manage and test quantitative data for others; electronically transfer files to others; broadcast automatic messages by IVR to respondents for others; accept incoming 1-800 calls from respondents with IVR for others; provide voice-switching services to and from IVR and telephone for others; provide technical support for IVR systems for others; transmit via IVR FAQs for others; staff and maintain a help desk service via IVR for others; accept and forward messages by phone with IVR for others; translate documents in foreign languages for others; provide interviewing, IVR and support services in foreign languages for others; program web surveys and other internet and IVR documents in foreign languages for others; administer web-based and IVR services in multiple languages simultaneously for others; develop and supply technology to combine or mix modes of data collection for others including but not limited to telephone, Voice-over IP (VoIP), web, IVR, Internet, and online focus groups for others; administer on-line focus groups including audio and video services for others; program technologies for on-line focus groups; develop products for on-line focus groups for others; and recruit and screen respondents for eligibility to participation in on-line focus groups for others; provide live, real-time "click to e-mail" response services for service buttons on the web sites of others; provide pre-coded responses for others which are used in real-time to respond to others' clients; respond to incoming e-mail messages for others; identify and code incoming e-mails for others; identify and forward customer e-mails requiring special handling to third addresses for others; compile coded e-mails for delivery for others; aggregate codes added to messages for others; convert aggregated codes into statistical presentations for others; append voter information provided by others to coded messages for others; aggregate appended information and convert to presentation formats for others; provide real-time, on-line presentation of aggregated and coded e-mails for others; provide real-time, on-line statistics generated from aggregated and coded data for others; provide real-time, on-line security access codes to access proprietary data for others; provide real-time, on-line and customizable proprietary report formats of coded and aggregated data for others; provide real-time, on-line statistical charts and graphs for others; provide live, real-time "click to call back" response services for service buttons on the web sites of others; provide contact services via phone and e-mail to others to forward call back requests; provide time and date stamping of callback and e-mail sent messages for others; provide word processing and editing of e-mail messages received for others; and provide screening, categorization and delivery of formatted and compiled e-mail messages for others; provide staffing for real-time, text-based chat via on-line instant messaging and VoIP for customers visiting the web sites of others; provide real-time, text-based instant messaging and programming for the web sites of others; program and set-up submit buttons on others' web sites for internet-, VoIP, IVR- and telephone-based response services for others; program pop-up windows to be placed on others' web sites for others; program and support submit buttons in pop-ups on the web sites of others for others; provide ASP software for others; provide staffing to manage, execute and support ASP technology for others; program ASP software for others; install and host ASP software on networks for others; provide ASP network for others; provide software to secure on-line financial transactions for others; provide CRM staffing to collect and process revenue on-line for others; provide 1-800 telephones and staffing to answer them for others; provide inbound and outbound CRM call staffing, software, hardware and telephone service for others; provide staff to "push" html pages on-line to customers for others; provide technology to "push" html pages on-line to customers using "drag and drop" and other types of programming for others; provide staff and technology to "push" FAQs pages and pages with or without audio, video and graphic images on-line for others; develop web-based CRM software for the use of others; provide collection, storage, quantitative and qualitative analysis, and reporting for other of data collected from customer interactions on the web during e-commerce communications for others; provide presentations of this data in graphic and text formats online in real-time and on paper for others; define and profile customers for others by building an information database and tracking e-business interactivity for others; measure frequency of website hits for others; measure length of visitor stays for others; document click-through histories, page views, shopping activities and support/follow-up activity histories for others; develop and report on detailed consumer profiles for others including customer segmentation and permission marketing tags; tailor promotions and devise e-advertising campaign development for others; identify competitive shopping behaviors for others; use focus groups and surveys for expand understanding of customer base for others; conduct transaction surveys on purchasers and non-purchasers for others; identify and report information to drive "sticky" marketing for others; provide data modeling to define key value drivers for others; design CRM campaign to retain customers, detect attrition and provide interactive customer care for others; design and implement rapid response to customer concerns for others; provide ongoing customer relationship tracking for others; provide analysis of customer life-cycles for others; provide measurement of customer assessment of new products and services roll-out for others; provide analysis of cross-sell opportunities, anticipation of buying cycles, and recommendations for multiple channel marketing for others; mine data for new sources of revenue for others; and assess employee and organization for others | ACTIVE | — |
Related trademarks
CopyMark links this record to cited §2(d) serials, the owner's other marks, Nice classes, similar mark names, and recently changed USPTO applications.
Prosecution history
| Date | Code | Event | What it means |
|---|---|---|---|
| Oct 25, 2001 | ABN0 | ABANDONMENT - INCOMPLETE RESPONSE | — |
| Oct 24, 2001 | CNRT | NON-FINAL ACTION MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Jul 31, 2001 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| Feb 5, 2001 | CNRT | NON-FINAL ACTION MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Jan 30, 2001 | DOCK | ASSIGNED TO EXAMINER | — |