USPTO serial 78303187
OLH TEK SYSTEMS
Reviewed by CopyMark Law Group
- Filing date
- Status date
- Registration date
- —
- Examiner
- CHOSID, ROBIN S
- Law office
- TMEG LAW OFFICE 102 - EXAMINING ATTORNEY ASSIGNED
What this means
These status codes mean the trademark application is abandoned and no longer pending. Common reasons include missing an Office Action response (600), filing without a valid basis (602), express abandonment by the applicant (604), or failure to respond to an examiner's inquiry (618). Revival may be possible in limited circumstances. If abandonment was unintentional, consult counsel about a petition to revive. Otherwise file a new application if protection is still needed.
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Owner
Goods and services
| Class | Description | Status | First use |
|---|---|---|---|
| 009 | Develop and Supply On Line Help (OLH) Software and related tools for the usage of the IT departments of Web Sites; OLH software will a) allow the subject matter experts (SME) of the IT department to view the questions from the site visitors and submit relevant answers instantaneously; b) Provide conferencing feature to allow multiple participants to access a broadcast from the web team and submit responses; c) Allow supervisors to view the conversation status of each SME and be able to perform administrative tasks d) Record all interactions into a database; OLH Software utility will perform the following key functions 1;) For the Site Visitor a) Access the web site using any Internet browser and select an available SME to ask questions b) Enter questions into a form field on the browser and view responses or c) Directly Search for an answer in the web site knowledge base repository d) Participate in a conference call using the browser interface 2;) For Subject Matter Experts (SME) a) Provide custom windows based login interface b) View the questions from each participant and be able to key in answers c) OLH utility will keep track of the keystrokes from the site visitor, automatically filter and present the best resource links from the knowledge base to the SME d) Store all interactions between the SME and the site visitor into the database tables for future reviews by the supervisor; e) Schedule new conference calls and allocate participants A completed question answer session forms the basis of an entity called "Conversation" which is automatically added to the supervisor's workflow flow process for review and subsequent addition into the knowledge base; For Site Supervisors a) View all the currently active staff members and their corresponding online participants b) Be able to override any staff members session and take control of the interaction with the site visitor; c) Access previously completed conversations as part of the automated workflow and make appropriate changes d) Store conversations into the knowledge base for future retrievals | ACTIVE | — |
Related trademarks
CopyMark links this record to cited §2(d) serials, the owner's other marks, Nice classes, similar mark names, and recently changed USPTO applications.
Prosecution history
| Date | Code | Event | What it means |
|---|---|---|---|
| Oct 15, 2004 | MAB2 | ABANDONMENT NOTICE MAILED - FAILURE TO RESPOND | The trademark application was abandoned because a required response or document was not filed by the deadline — usually a missed Office Action response. The application is dead unless a petition to revive is granted within a limited time. |
| Oct 14, 2004 | ABN2 | ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE | The trademark application was abandoned because a required response or document was not filed by the deadline — usually a missed Office Action response. The application is dead unless a petition to revive is granted within a limited time. |
| Mar 4, 2004 | GNRT | NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Feb 29, 2004 | DOCK | ASSIGNED TO EXAMINER | — |