USPTO serial 79225848
CUSTOMER HAPPINESS SYSTEM
Reviewed by CopyMark Law Group
Reg. 5929083Status 709
- Filing date
- Status date
- Registration date
- Dec 10, 2019
- Examiner
- LAM, HAI-LY HUYNH
- Law office
- PUBLICATION AND ISSUE SECTION
What this means
This page summarizes the public USPTO record for this serial number, including owners, goods and services, and prosecution history.
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Owner
Attorney of record
The USPTO lists this attorney as the applicant's representative for correspondence on this application.
Trevor P. Schmidt
Trevor P. Schmidt HUTCHISON PLLC701 Corporate Center DriveSuite 250Raleigh, NC 27612Goods and services
| Class | Description | Status | First use |
|---|---|---|---|
| 009 | Computer software for soliciting customer feedback, communicating with customers, and facilitating direct customer marketing and bookings; pre-recorded magnetic data carriers, recording discs, compact discs, DVDs and other digital recording media all featuring customer relationship management computer software; data processing equipment; computer programs for use in customer relationship management, namely, conducting surveys and communicating with customers; downloadable electronic publications in the nature of magazines in the field of customer relationship management; downloadable video presentations in the field of customer relationship management; downloadable interactive electronic publications in the nature of magazines in the field of client management; interactive multimedia computer programs for soliciting customer reviews, communicating with customers and online reputation management | SECTION 71 - CANCELLED | — |
| 016 | Paper and cardboard; printed matter, namely, posters in the field of hospitality; printed publications, namely, magazines, brochures, and handouts in the field of customer relationship management; books in the field of customer relationship management; printed reports in the field of reputation management; general feature magazines; newsletters in the field of client management; journals in the field of personnel recruiting; leaflets in the field of customer relationship management; informational flyers in the field of customer relationship management; calendars; graphic representations; photographs; stationery; printed instructional and teaching materials in the field of customer relationship management; printed business reports; cards, namely, blank note cards and business cards; promotional items of paper and card, namely, advertising signs of paper and posters; pens and pencils | SECTION 71 - CANCELLED | — |
| 035 | Marketing services; market research; public opinion polling; advertising services; business and promotional services, namely, promoting the sale of goods and services of others; business research services; publicity services, namely, publicity and sales promotion services; business strategy development services; collection of information for market research; compilation of business data; business management services; business administration services; research in the field of marketing, retail sales, customer behaviour, customer trends and customer experience for business purposes; data retrieval services, namely, compiling business data; business data analysis services; analysis of market research data and statistics; data processing services; compilation and systemisation of information into computer databases; business and marketing analysis of web sites; marketing off-line data to aid media targeting, content personalisation and customer experience, namely analyzing and compiling business data for determining the perceived image of a service; computerised point of sale data collection services for business purposes; data analysis of customer transactions and customer behavior for business purposes; business advice relating to brand placement, retailing, marketing, advertising, promotion, product ranging and communication strategies; collection and analysis of customer loyalty data for business purposes; business administration, namely, organising, operating and managing customer loyalty programmes and sales and promotional incentive schemes; organising and arranging sweepstakes featuring games and customer competitions for advertising, marketing, marketing research and business purposes; organising and arranging trade fairs for business and promotional purposes; direct mail advertising services; business information, advisory and consultancy services relating to all the aforesaid services | SECTION 71 - CANCELLED | — |
| 041 | Training in the field of customer relationship management; education services, namely, conducting seminars, conferences, and workshops in the field of customer relationship management; training of employees in the field of customer relationship management; providing online non-downloadable electronic publications in the nature of magazines in the field of customer relationship management; entertainment, namely, conducting contests and live music concerts; organizing community sporting and cultural events; arranging and conducting of conferences, seminars, symposiums, and educational lectures and training workshops all in the field of reputation management and all for educational purposes; providing and organising training and seminars in the field of client management; providing and organizing training and seminars in the fields of business management, business reputation improvement, customer experience improvement, organization of businesses and business administration; leadership development training in the field of customer relationship management; personal development training; business training; publication of printed matter and of printed publications in the nature of texts, books and magazines in the field of client satisfaction and reputation management; publication of books and texts; publication of online journals; publication of interactive multimedia based information, namely, providing online non-downloadable videos in the field of customer relationship management; providing non-downloadable interactive educational and training materials in the nature of manuals in the fields of client satisfaction and reputation management via the internet and electronic communications networks; vocational guidance; education services, namely, conducting, seminars, conferences, and workshops and training services all relating to business networking; information, advisory and consultancy services relating the aforesaid | SECTION 71 - CANCELLED | — |
| 042 | Computer design and development services; computer programming; developing computer models in the nature of computer programs and software for optimising, analyzing and reporting on employee and customer opinion, behaviour and experience; computerized electronic data storage; operation and maintenance of computerized data storage in the nature of technical support, namely, providing computer facilities for the electronic storage of digital data; software as a service services featuring software for soliciting customer feedback, communicating with customers, and facilitating direct customer marketing and bookings; software design; software research and development; information, advisory and consultancy services relating to all the aforesaid services | SECTION 71 - CANCELLED | — |
Related trademarks
CopyMark links this record to cited §2(d) serials, the owner's other marks, Nice classes, similar mark names, and recently changed USPTO applications.
- Other trademarks owned by The One Question Group Ltd
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- Other trademarks in Class 009
- Other trademarks in Class 016
- Other trademarks in Class 035
- Other trademarks in Class 041
- Other trademarks in Class 042
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Prosecution history
| Date | Code | Event | What it means |
|---|---|---|---|
| Jun 26, 2026 | C71T | CANCELLED SECTION 71 | — |
| Dec 10, 2024 | REM3 | COURTESY REMINDER - SEC. 71 (6-YR) E-MAILED | — |
| Dec 1, 2022 | TCCA | TEAS CHANGE OF CORRESPONDENCE RECEIVED | — |
| Dec 1, 2022 | ARAA | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Dec 1, 2022 | REAP | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED | — |
| Apr 2, 2021 | NREP | NEW REPRESENTATIVE AT IB RECEIVED | — |
| Apr 10, 2020 | FINO | FINAL DECISION TRANSACTION PROCESSED BY IB | — |
| Mar 21, 2020 | FICS | FINAL DISPOSITION NOTICE SENT TO IB | — |
| Mar 21, 2020 | FIMP | FINAL DISPOSITION PROCESSED | — |
| Mar 10, 2020 | FICR | FINAL DISPOSITION NOTICE CREATED, TO BE SENT TO IB | — |
| Mar 6, 2020 | GPNX | NOTIFICATION PROCESSED BY IB | — |
| Dec 10, 2019 | R.PR | REGISTERED-PRINCIPAL REGISTER | Your trademark is registered on the Principal Register — the strongest form of federal trademark protection. You may use the ® symbol for the covered goods and services. Maintenance filings (Section 8 and renewals) are required to keep the registration alive. |
| Sep 24, 2019 | NPUB | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED | — |
| Sep 24, 2019 | PUBO | PUBLISHED FOR OPPOSITION | Your mark was published in the USPTO Official Gazette for a 30-day opposition window. During that period, third parties who believe they would be harmed can file an opposition. If no opposition is filed, prosecution usually continues toward registration or a Notice of Allowance. |
| Sep 19, 2019 | ADCH | CHANGE OF NAME/ADDRESS REC'D FROM IB | — |
| Sep 4, 2019 | OPNS | NOTIFICATION OF POSSIBLE OPPOSITION SENT TO IB | — |
| Sep 4, 2019 | OP2R | NOTICE OF START OF OPPOSITION PERIOD CREATED, TO BE SENT TO IB | — |
| Sep 4, 2019 | NONP | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED | — |
| Aug 16, 2019 | CNSA | APPROVED FOR PUB - PRINCIPAL REGISTER | — |
| Aug 13, 2019 | TEME | TEAS/EMAIL CORRESPONDENCE ENTERED | — |
| Aug 13, 2019 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| Aug 13, 2019 | TROA | TEAS RESPONSE TO OFFICE ACTION RECEIVED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Jul 18, 2019 | OPNX | NOTIFICATION OF POSSIBLE OPPOSITION - PROCESSED BY IB | — |
| Jul 3, 2019 | OPNS | NOTIFICATION OF POSSIBLE OPPOSITION SENT TO IB | — |
| Jul 3, 2019 | OPNR | NOTIFICATION OF POSSIBLE OPPOSITION CREATED, TO BE SENT TO IB | — |
| May 20, 2019 | GPRN | NOTIFICATION OF PRIORITY ACTION E-MAILED | A priority action is a type of Office Action the USPTO treats as time-sensitive. It usually means the examining attorney needs a specific response or amendment quickly — often relating to a foreign priority claim or a formal requirement. Respond within the stated deadline. |
| May 20, 2019 | GPRA | PRIORITY ACTION E-MAILED | A priority action is a type of Office Action the USPTO treats as time-sensitive. It usually means the examining attorney needs a specific response or amendment quickly — often relating to a foreign priority claim or a formal requirement. Respond within the stated deadline. |
| May 20, 2019 | CPRA | PRIORITY ACTION WRITTEN | A priority action is a type of Office Action the USPTO treats as time-sensitive. It usually means the examining attorney needs a specific response or amendment quickly — often relating to a foreign priority claim or a formal requirement. Respond within the stated deadline. |
| May 13, 2019 | ZZZX | PREVIOUS ALLOWANCE COUNT WITHDRAWN | — |
| Apr 30, 2019 | PBCR | WITHDRAWN FROM PUB - OG REVIEW QUERY | — |
| Apr 15, 2019 | CNSA | APPROVED FOR PUB - PRINCIPAL REGISTER | — |
| Mar 30, 2019 | TEME | TEAS/EMAIL CORRESPONDENCE ENTERED | — |
| Mar 29, 2019 | TCCA | TEAS CHANGE OF CORRESPONDENCE RECEIVED | — |
| Mar 29, 2019 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| Mar 29, 2019 | ERFR | TEAS REQUEST FOR RECONSIDERATION RECEIVED | — |
| Oct 1, 2018 | GNFN | NOTIFICATION OF FINAL REFUSAL EMAILED | — |
| Oct 1, 2018 | GNFR | FINAL REFUSAL E-MAILED | A final Office Action (final refusal) means the examining attorney is maintaining at least one refusal and your options are narrower. You can file a response addressing the refusal, appeal to the Trademark Trial and Appeal Board, or let the application abandon. |
| Oct 1, 2018 | CNFR | FINAL REFUSAL WRITTEN | A final Office Action (final refusal) means the examining attorney is maintaining at least one refusal and your options are narrower. You can file a response addressing the refusal, appeal to the Trademark Trial and Appeal Board, or let the application abandon. |
| Sep 7, 2018 | TEME | TEAS/EMAIL CORRESPONDENCE ENTERED | — |
| Sep 7, 2018 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| Sep 4, 2018 | ALIE | ASSIGNED TO LIE | — |
| Aug 17, 2018 | NREV | NOTICE OF REVIVAL - MAILED | — |
| Aug 17, 2018 | TROA | TEAS RESPONSE TO OFFICE ACTION RECEIVED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Aug 17, 2018 | PETG | PETITION TO REVIVE-GRANTED | — |
| Aug 17, 2018 | PROA | TEAS PETITION TO REVIVE RECEIVED | — |
| Mar 2, 2018 | RFNT | REFUSAL PROCESSED BY IB | — |
| Feb 14, 2018 | RFCS | NON-FINAL ACTION MAILED - REFUSAL SENT TO IB | — |
| Feb 14, 2018 | RFRR | REFUSAL PROCESSED BY MPU | — |
| Feb 10, 2018 | MAFR | APPLICATION FILING RECEIPT MAILED | — |
| Feb 9, 2018 | RFCR | NON-FINAL ACTION (IB REFUSAL) PREPARED FOR REVIEW | — |
| Feb 8, 2018 | CNRT | NON-FINAL ACTION WRITTEN | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Feb 6, 2018 | DOCK | ASSIGNED TO EXAMINER | — |
| Feb 6, 2018 | NWOS | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED | — |
| Feb 1, 2018 | REPR | SN ASSIGNED FOR SECT 66A APPL FROM IB | — |