USPTO serial 79279364
Reviewed by CopyMark Law Group
This registration is in, or will soon enter, a USPTO maintenance window. Missing a Section 8 or Section 9 filing can cancel the registration.
If you own this trademark, we can monitor new filings and help with USPTO deadlines. If you do not, we can file a new U.S. application.
Plus Government fees of $1,300
The USPTO lists this attorney as the applicant's representative for correspondence on this application.
Dianne M. Smith-Misemer
Dianne M. Smith-Misemer HOVEY WILLIAMS LLP10801 MASTIN BLVD., SUITE 1000Overlaned Park, KS 66210UNITED STATES| Class | Description | Status | First use |
|---|---|---|---|
| 009 | Downloadable data collection software; downloadable computer software platform for customer experience management and customer relationship management; downloadable application software for mobile phones for customer experience management and customer relationship management; downloadable cloud-based software for customer experience management and customer relationship management; recorded desktop application software for customer experience management and customer relationship management; downloadable software to improve sales; downloadable software to improve customer loyalty; downloadable software to improve operational efficiency; downloadable software to improve customer experience; downloadable software to capture and analyze business operations; downloadable software that uses artificial intelligence to predict business trends; downloadable software to analyze store operations; downloadable software to book and manage appointments; downloadable software to arrange and manage in-store collections; downloadable software to manage customer and sales data; downloadable software to manage customer experiences; downloadable software for queue management; downloadable software for collection management; downloadable software for managing event bookings; downloadable software for stock management; downloadable software to allocate and manage tasks; downloadable software to communicate with staff; downloadable software to manage resources, customers and operations; downloadable software to manage staff activities and shifts; downloadable software to manage store operations; downloadable business intelligence software that provides real-time, integrated business management intelligence by combining information from various databases and presenting it in an easy-to-understand user interface; downloadable software to send communications to customers; downloadable software to recognize customer loyalty and customer information; downloadable software to capture customer data and build customer profiles; downloadable software for acquiring information on customers; downloadable software to assist sales advisors with selling; downloadable software to take payments and checkout for products and services; downloadable ecommerce software to allow users to perform electronic business transactions via a global computer network; downloadable software to connect online channels and physical locations; self-service kiosk hardware and software, namely, Interactive computer kiosk systems comprised primarily of computers, computer hardware, computer peripherals, and computer touchscreens for use in providing directory assistance in a shopping mall and purchasing movie tickets; tv digital signage display hardware and downloadable operating system software; downloadable computer software for controlling self-service terminals; downloadable retail software for replying to questions from online retail store customers related to consumer goods; downloadable scheduling software; downloadable inventory software for managing retail inventory; downloadable logistics software for managing employee shifts; downloadable business application software for use as a spreadsheet, word processing; downloadable reservation systems software making dining and travel reservations; downloadable customer relation management software; downloadable customer experience software; downloadable customer experience management software; downloadable customer journey management software; downloadable retail operations management software; downloadable task management software; downloadable appointment scheduling software; downloadable queue management software; downloadable system for managing customer service queues; downloadable event management software; downloadable clienteling software for managing client lists; downloadable customer communication software; downloadable business communication software; downloadable software for managing the operations of a call centre; downloadable customer relationship management software; downloadable workforce management software; downloadable hr software for managing human resources; downloadable software for managing employee resources; downloadable omni-channel software for managing omni-channel marketing; downloadable software for managing omni-channel marketing customer experiences; downloadable artificial intelligence software for predicting customer behaviors and trends; downloadable predictive analytics software for creating marketing strategies; downloadable assisted selling software for assisted selling of goods in retail establishments; downloadable software for the operation of point of sale systems; downloadable payments software for electronically processing payments; downloadable hospitality software managing reservation systems; downloadable leisure software for tracking travel and exercise; downloadable public sector software use as a spreadsheet and word processing; downloadable health service software for managing patient experience; downloadable software for providing workforce analytics | ACTIVE | — |
| 035 | Appointment scheduling services; appointment reminder services; confirming scheduled appointments for others; clerical services for making appointments; data collection services, namely, collection of quality metric data for employees and retail customers for business purposes; data processing for the collection of data for business purposes; collection and systemisation of information into computer databases; collection and systemisation of business data; computer point-of-sale data collection services for retailers; collection of statistics for business; workforce management; staff task management; staff time and activity management; computerized inventory stock management; inventory management services; electronic inventory management service; business management consulting services; business organisation and management consulting services; business project management services; business administration services; business office services, namely, providing office functions; business appraisal services; business management consultancy services; business management and consulting services; resource and workforce management, namely, human resource and workforce management; conducting online business management research surveys | ACTIVE | — |
| 041 | Booking of seats for entertainment events; ticket reservation and booking services for entertainment events; ticket reservation and booking services for recreational and leisure events; queuing service for use an amenity to access a leisure or entertainment space, namely, providing recreation facilities; booking service for leisure and entertainment facilities; entertainment event booking services; entertainment ticketing agency and event booking services; software training services; entertainment event ticket reservation and booking services; computer training services; publication of online journals and blogs; publication of online journals and blogs relating to social media; publication of online journals and blogs relating to content publishing; publication of online journals and blogs relating to publishing; publication of online journals and blogs relating to graphics art design; publication of online journals and blogs relating to surveying; publication of online journals and blogs relating to research | ACTIVE | — |
| 042 | Software as a service (SAAS) services featuring software for customer experience management and customer relationship management; application service provider services for provision of online non-downloadable software for business management purposes, namely, resource management, customer experience management, customer relationship management, and operational efficiency; industrial research in the field of retail sales, customer experience management and customer relationship management; industrial reporting services, namely, electronic monitoring and reporting of physical property and conditions using computers or sensors for quality control purposes | ACTIVE | — |
CopyMark links this record to cited §2(d) serials, the owner's other marks, Nice classes, similar mark names, and recently changed USPTO applications.
| Date | Code | Event | What it means |
|---|---|---|---|
| Sep 21, 2026 | REM3 | COURTESY REMINDER - SEC. 71 (6-YR) E-MAILED | — |
| Mar 22, 2024 | NREP | NEW REPRESENTATIVE AT IB RECEIVED | — |
| Jun 25, 2022 | NREP | NEW REPRESENTATIVE AT IB RECEIVED | — |
| Mar 26, 2022 | FINO | FINAL DECISION TRANSACTION PROCESSED BY IB | — |
| Mar 5, 2022 | FICS | FINAL DISPOSITION NOTICE SENT TO IB | — |
| Mar 5, 2022 | FIMP | FINAL DISPOSITION PROCESSED | — |
| Dec 21, 2021 | FICR | FINAL DISPOSITION NOTICE CREATED, TO BE SENT TO IB | — |
| Sep 21, 2021 | R.PR | REGISTERED-PRINCIPAL REGISTER | Your trademark is registered on the Principal Register — the strongest form of federal trademark protection. You may use the ® symbol for the covered goods and services. Maintenance filings (Section 8 and renewals) are required to keep the registration alive. |
| Aug 7, 2021 | OPNX | NOTIFICATION OF POSSIBLE OPPOSITION - PROCESSED BY IB | — |
| Jul 21, 2021 | OPNS | NOTIFICATION OF POSSIBLE OPPOSITION SENT TO IB | — |
| Jul 21, 2021 | OPNR | NOTIFICATION OF POSSIBLE OPPOSITION CREATED, TO BE SENT TO IB | — |
| Jul 6, 2021 | NPUB | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED | — |
| Jul 6, 2021 | PUBO | PUBLISHED FOR OPPOSITION | Your mark was published in the USPTO Official Gazette for a 30-day opposition window. During that period, third parties who believe they would be harmed can file an opposition. If no opposition is filed, prosecution usually continues toward registration or a Notice of Allowance. |
| Jul 4, 2021 | GPNX | NOTIFICATION PROCESSED BY IB | — |
| Jun 16, 2021 | OPNS | NOTIFICATION OF POSSIBLE OPPOSITION SENT TO IB | — |
| Jun 16, 2021 | OP2R | NOTICE OF START OF OPPOSITION PERIOD CREATED, TO BE SENT TO IB | — |
| Jun 16, 2021 | NONP | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED | — |
| Jun 1, 2021 | CNSA | APPROVED FOR PUB - PRINCIPAL REGISTER | — |
| Jun 1, 2021 | XAEC | EXAMINER'S AMENDMENT ENTERED | — |
| Jun 1, 2021 | GNEN | NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED | — |
| Jun 1, 2021 | GNEA | EXAMINERS AMENDMENT E-MAILED | — |
| Jun 1, 2021 | CNEA | EXAMINERS AMENDMENT -WRITTEN | — |
| Feb 26, 2021 | RDX3 | NOTIFICATION FOR REQ FOR RECON DENIED NO APPEAL FILED | — |
| Feb 26, 2021 | RDX1 | ACTION FOR REQ FOR RECON DENIED NO APPEAL FILED E-MAILED | — |
| Feb 26, 2021 | RRDX | ACTION REQ FOR RECON DENIED NO APPEAL FILED COUNTED NOT MAILED | — |
| Feb 5, 2021 | TEME | TEAS/EMAIL CORRESPONDENCE ENTERED | — |
| Feb 4, 2021 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| Feb 4, 2021 | ERFR | TEAS REQUEST FOR RECONSIDERATION RECEIVED | — |
| Nov 14, 2020 | GNFN | NOTIFICATION OF FINAL REFUSAL EMAILED | — |
| Nov 14, 2020 | GNFR | FINAL REFUSAL E-MAILED | A final Office Action (final refusal) means the examining attorney is maintaining at least one refusal and your options are narrower. You can file a response addressing the refusal, appeal to the Trademark Trial and Appeal Board, or let the application abandon. |
| Nov 14, 2020 | CNFR | FINAL REFUSAL WRITTEN | A final Office Action (final refusal) means the examining attorney is maintaining at least one refusal and your options are narrower. You can file a response addressing the refusal, appeal to the Trademark Trial and Appeal Board, or let the application abandon. |
| Sep 25, 2020 | TEME | TEAS/EMAIL CORRESPONDENCE ENTERED | — |
| Sep 24, 2020 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| Sep 24, 2020 | TROA | TEAS RESPONSE TO OFFICE ACTION RECEIVED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Apr 10, 2020 | RFNT | REFUSAL PROCESSED BY IB | — |
| Mar 24, 2020 | RFCS | NON-FINAL ACTION MAILED - REFUSAL SENT TO IB | — |
| Mar 24, 2020 | RFRR | REFUSAL PROCESSED BY MPU | — |
| Mar 4, 2020 | RFCR | NON-FINAL ACTION (IB REFUSAL) PREPARED FOR REVIEW | — |
| Mar 3, 2020 | CNRT | NON-FINAL ACTION WRITTEN | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Feb 29, 2020 | MAFR | APPLICATION FILING RECEIPT MAILED | — |
| Feb 25, 2020 | DOCK | ASSIGNED TO EXAMINER | — |
| Feb 25, 2020 | NWOS | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED | — |
| Feb 20, 2020 | REPR | SN ASSIGNED FOR SECT 66A APPL FROM IB | — |