USPTO serial 85204267
CP SCORE
Reviewed by CopyMark Law Group
Reg. 4173775Status 710
- Filing date
- Status date
- Registration date
- Jul 17, 2012
- Examiner
- BULLOFF, TOBY ELLEN
- Law office
- PUBLICATION AND ISSUE SECTION
What this means
Status 710 means the registration was cancelled because a required Section 8 declaration of continued use was not filed within the deadline (including any grace period). The federal registration is no longer active. Evaluate filing a new application if you still use the mark, or petition if cancellation was erroneous. Consult counsel on remaining common-law rights.
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Owner
Service Quality Measurement Group Inc.
Vernon, CA
Other trademarks owned by Service Quality Measurement Group Inc.
Service Quality Measurement Group Inc.
Vernon, CA
Other trademarks owned by Service Quality Measurement Group Inc.
Service Quality Measurement Group Inc.
Vernon, CA
Other trademarks owned by Service Quality Measurement Group Inc.
Goods and services
| Class | Description | Status | First use |
|---|---|---|---|
| 035 | Business consultation services in the nature of performing quality assurance evaluations of the performance of call and contact centers to determine service quality and providing business analyses, reports and recommendations based on the results thereof, evaluating the comparative performance of call and contact centers operating costs, customer satisfaction and ability to help retain customers for the organization; providing incentive award programs recognizing quality assurance excellence in selected areas of call and contact center service and performance; performing business studies in the nature of call and contact center quality assurance benchmarking studies for the measurement of quality assurance performance and providing business analyses, reports and recommendations based on the results thereof, including comparisons to other call and contact centers that have undergone similar quality assurance benchmarking studies; conducting business and consumer surveys among the customers of call and contact centers to assess quality assurance levels and providing business reports on the results thereof including outcomes, data analysis and recommendations; performing business and consumer studies and surveys to determine the rate at which call and contact centers resolve customer inquiries on the first call, and providing business reports on the results thereof including outcomes, data analysis and recommendations; performing business studies in the nature of call and contact center customer tracking studies for measuring quality assurance levels over predetermined amounts of time and providing business reports based on the results thereof; performing business studies in the nature of benchmarking studies to evaluate quality assurance levels with call and contact center websites and providing business reports on the results thereof, and benchmarking studies to evaluate quality assurance levels with call and contact center interactive voice response channels and providing business reports on the results; performing business evaluations and analysis based on data metrics for customer call resolution, customer satisfaction with a call center and its customer service representatives and customer retention following a call and providing business reports on the results thereof including numerical ratings | SECTION 8 - CANCELLED | — |
Related trademarks
CopyMark links this record to cited §2(d) serials, the owner's other marks, Nice classes, similar mark names, and recently changed USPTO applications.
- Other trademarks owned by Service Quality Measurement Group Inc.
- Other trademarks owned by Service Quality Measurement Group Inc.
- Other trademarks owned by Service Quality Measurement Group Inc.
- Other trademarks in Class 035
- Similar marks named CP SCORE
- Recently changed USPTO trademarks
- Recently filed trademarks
- Browse all trademark records
Prosecution history
| Date | Code | Event | What it means |
|---|---|---|---|
| Feb 22, 2019 | C8.. | CANCELLED SEC. 8 (6-YR) | — |
| Feb 28, 2013 | TCCA | TEAS CHANGE OF CORRESPONDENCE RECEIVED | — |
| Jul 17, 2012 | R.PR | REGISTERED-PRINCIPAL REGISTER | Your trademark is registered on the Principal Register — the strongest form of federal trademark protection. You may use the ® symbol for the covered goods and services. Maintenance filings (Section 8 and renewals) are required to keep the registration alive. |
| May 1, 2012 | PUBO | PUBLISHED FOR OPPOSITION | Your mark was published in the USPTO Official Gazette for a 30-day opposition window. During that period, third parties who believe they would be harmed can file an opposition. If no opposition is filed, prosecution usually continues toward registration or a Notice of Allowance. |
| Apr 11, 2012 | NPUB | NOTICE OF PUBLICATION | — |
| Mar 27, 2012 | PREV | LAW OFFICE PUBLICATION REVIEW COMPLETED | — |
| Mar 18, 2012 | CNSA | APPROVED FOR PUB - PRINCIPAL REGISTER | — |
| Mar 16, 2012 | DMCC | DATA MODIFICATION COMPLETED | — |
| Mar 15, 2012 | ALIE | ASSIGNED TO LIE | — |
| Mar 14, 2012 | TEME | TEAS/EMAIL CORRESPONDENCE ENTERED | — |
| Mar 14, 2012 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| Mar 14, 2012 | ERSI | TEAS RESPONSE TO SUSPENSION INQUIRY RECEIVED | — |
| Sep 22, 2011 | CNSL | LETTER OF SUSPENSION MAILED | — |
| Sep 22, 2011 | CNSL | SUSPENSION LETTER WRITTEN | — |
| Sep 21, 2011 | TEME | TEAS/EMAIL CORRESPONDENCE ENTERED | — |
| Sep 21, 2011 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| Sep 21, 2011 | TROA | TEAS RESPONSE TO OFFICE ACTION RECEIVED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Mar 22, 2011 | CNRT | NON-FINAL ACTION MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Mar 22, 2011 | CNRT | NON-FINAL ACTION WRITTEN | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Mar 22, 2011 | DOCK | ASSIGNED TO EXAMINER | — |
| Jan 3, 2011 | MPMK | NOTICE OF PSEUDO MARK MAILED | — |
| Jan 3, 2011 | NWOS | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED | — |