USPTO serial 85962076
ASSIST
Reviewed by CopyMark Law Group
- Filing date
- Status date
- Registration date
- May 27, 2014
- Examiner
- TENG, SIMON
- Law office
- PUBLICATION AND ISSUE SECTION
What this means
Status 800 means the registration was renewed after acceptable combined Section 8 and Section 9 filings. The mark remains registered for another 10-year term with active federal protection. Calendar the next Section 8 and 9 deadline in 10 years and maintain monitoring.
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Owner
Attorney of record
The USPTO lists this attorney as the applicant's representative for correspondence on this application.
Michael A. Glenn
Michael A. Glenn Perkins Coie LLPP.O. Box 2608Seattle, WA 98111United StatesGoods and services
| Class | Description | Status | First use |
|---|---|---|---|
| 009 | Computer systems comprising computer hardware and software for automating customer service and sales tasks, and for integrating automated customer service and sales tasks with live agent assistance; computer systems comprising computer hardware and software for managing customer service and sales interactions delivered to consumers through computing and communications devices, including computers, tablet computers, phones and kiosks; computer systems comprising computer hardware and software for automating, managing and analyzing live agent interactions with customers over computer and phone networks; computer systems comprising computer hardware and software for the classification, navigation, search, retrieval, display and distribution of information in computer databases and over computer networks; computer systems comprising computer hardware and software for measuring and analyzing customer activity in automated interactions and agent-assisted interactions to predict and understand customer requests, preferences and interests; computer systems comprising computer hardware and software used to create and administer software for automating customer service and sales tasks | ACTIVE | Feb 7, 2012 |
| 035 | Outsourcing services in the field of customer support and analysis in the nature of customer services, telemarketing and computer technical support; back office services, namely, administrative accounting services, business administration consulting, documentation reproduction, documentation copying tasks, business records management, documentation indexing for others, accounting, consulting and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of strategy plans and management projects; operation of offshore businesses for others for the technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries; predictive customer experience services, namely, managing customer sales and service experiences, and measuring, analyzing, and predicting customer satisfaction; contact center services for managing end customer interactions across channels spanning the entire customer lifecycle; customer contact services, namely, services for developing, managing, and maintaining enterprise-grade, integrated speech customer contact applications delivered as a universal managed service | ACTIVE | Feb 7, 2012 |
| 038 | Telecommunications services, namely, voice and speech activated operation by others of a computer through means of voice commands | ACTIVE | Feb 7, 2012 |
Related trademarks
CopyMark links this record to cited §2(d) serials, the owner's other marks, Nice classes, similar mark names, and recently changed USPTO applications.
- Other trademarks owned by [24]7.AI, INC.
- Other trademarks owned by 24/7 Customer, Inc.
- Other trademarks owned by 24/7 Customer, Inc.
- Other trademarks in Class 009
- Other trademarks in Class 035
- Other trademarks in Class 038
- Similar marks named ASSIST
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Prosecution history
| Date | Code | Event | What it means |
|---|---|---|---|
| Aug 8, 2024 | NA89 | NOTICE OF ACCEPTANCE OF SEC. 8 & 9 - E-MAILED | — |
| Aug 8, 2024 | RNL1 | REGISTERED AND RENEWED (FIRST RENEWAL - 10 YRS) | The trademark registration was renewed for another 10-year term after acceptable maintenance filings. RNL1, RNL2, and RNL3 indicate which renewal cycle (first, second, or third 10-year term) was recorded. The registration remains active. |
| Aug 8, 2024 | 89AG | REGISTERED - SEC. 8 (10-YR) ACCEPTED/SEC. 9 GRANTED | The USPTO accepted your combined Section 8 declaration and Section 9 renewal application. The registration is renewed for another 10-year term. The next combined maintenance filing will be due at the following 10-year anniversary. |
| Aug 8, 2024 | APRE | CASE ASSIGNED TO POST REGISTRATION PARALEGAL | — |
| May 21, 2024 | E89R | TEAS SECTION 8 & 9 RECEIVED | — |
| May 27, 2023 | REM2 | COURTESY REMINDER - SEC. 8 (10-YR)/SEC. 9 E-MAILED | — |
| Jan 8, 2021 | NAS8 | NOTICE OF ACCEPTANCE OF SEC. 8 - E-MAILED | — |
| Jan 8, 2021 | 8.OK | REGISTERED - SEC. 8 (6-YR) ACCEPTED | The USPTO accepted your Section 8 declaration showing the mark is still in use in commerce (or excusable nonuse). This satisfies the six-year maintenance requirement and keeps the registration active until the next renewal deadline. |
| Jan 8, 2021 | APRE | CASE ASSIGNED TO POST REGISTRATION PARALEGAL | — |
| Nov 25, 2020 | ES8R | TEAS SECTION 8 RECEIVED | — |
| May 27, 2019 | REM1 | COURTESY REMINDER - SEC. 8 (6-YR) E-MAILED | — |
| Jun 20, 2018 | ASGN | AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP | — |
| May 27, 2014 | R.SR | REGISTERED-SUPPLEMENTAL REGISTER | Your mark is registered on the Supplemental Register, which is available for marks that are not yet distinctive enough for the Principal Register but can still identify a source. Protection is more limited than Principal Register registration but can later support a Principal Register application. |
| Apr 23, 2014 | PREV | LAW OFFICE PUBLICATION REVIEW COMPLETED | — |
| Apr 22, 2014 | AAUA | NOTICE OF ACCEPTANCE OF AMENDMENT TO ALLEGE USE E-MAILED | — |
| Apr 21, 2014 | CNTA | APPROVED FOR REGISTRATION SUPPLEMENTAL REGISTER | — |
| Apr 21, 2014 | IUAA | USE AMENDMENT ACCEPTED | — |
| Apr 7, 2014 | TEME | TEAS/EMAIL CORRESPONDENCE ENTERED | — |
| Apr 7, 2014 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| Mar 31, 2014 | ALIE | ASSIGNED TO LIE | — |
| Mar 20, 2014 | AUPC | AMENDMENT TO USE PROCESSING COMPLETE | — |
| Mar 20, 2014 | IUAF | USE AMENDMENT FILED | — |
| Mar 19, 2014 | TROA | TEAS RESPONSE TO OFFICE ACTION RECEIVED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Mar 19, 2014 | EAAU | TEAS AMENDMENT OF USE RECEIVED | — |
| Oct 3, 2013 | ARAA | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Oct 3, 2013 | REAP | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED | — |
| Oct 2, 2013 | GNRN | NOTIFICATION OF NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Oct 2, 2013 | GNRT | NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Oct 2, 2013 | CNRT | NON-FINAL ACTION WRITTEN | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Sep 25, 2013 | DOCK | ASSIGNED TO EXAMINER | — |
| Jun 27, 2013 | NWOS | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED | — |
| Jun 20, 2013 | NWAP | NEW APPLICATION ENTERED | — |