USPTO serial 86074404
CUSTOMER ENGAGEMENT ANALYTICS
Reviewed by CopyMark Law Group
- Filing date
- Status date
- Registration date
- —
- Examiner
- KHAN, AHSEN M
- Law office
- TMO LAW OFFICE 113 - EXAMINING ATTORNEY ASSIGNED
What this means
These status codes mean the trademark application is abandoned and no longer pending. Common reasons include missing an Office Action response (600), filing without a valid basis (602), express abandonment by the applicant (604), or failure to respond to an examiner's inquiry (618). Revival may be possible in limited circumstances. If abandonment was unintentional, consult counsel about a petition to revive. Otherwise file a new application if protection is still needed.
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Owner
Goods and services
| Class | Description | Status | First use |
|---|---|---|---|
| 009 | COMPUTER HARDWARE; COMPUTER HARDWARE AND SOFTWARE FOR DIGITAL RECORDING OF VOICE, VIDEO, RADIO, VOIP, EMAIL, INSTANT MESSAGING, SOCIAL MEDIA INTERACTIONS, TEXT MESSAGES, ACCESSING THE WORLDWIDE WEB, ACCESSING INTRANET AND ACCESSING WIRELESS AND OTHER MULTIMEDIA COMMUNICATION, TRANSMITTED OVER TELECOMMUNICATION EQUIPMENT AND NETWORKS; COMPUTERIZED HARDWARE AND SOFTWARE USED TO CAPTURE VIDEO, VOICE AND DATA INFORMATION AND META-DATA CAPTURE, SIGNAL PROCESSING, SIGNAL ANALYSIS, ALARMS, STORAGE, ARCHIVING AND DISSEMINATION; COMPUTER APPLICATION SOFTWARE FOR DATA MANAGEMENT, ANALYSIS, INTERPRETATION, IDENTIFICATION, REPORTING, AND DECISION SUPPORT RELATED TO RECORDED AND NON-RECORDED VOICE, VIDEO, RADIO, VOIP, EMAIL, INSTANT MESSAGING, SOCIAL MEDIA INTERACTIONS, TEXT MESSAGES, WORLDWIDE WEB, INTRANET, SCREEN, WIRELESS AND OTHER UNSTRUCTURED MULTIMEDIA INTERACTIONS; COMPUTER APPLICATION SOFTWARE FOR CALL CENTER PERFORMANCE OPTIMIZATION, CALL CENTER QUALITY MONITORING, ENTERPRISE BUSINESS INTERACTIONS ANALYTICS, PUBLIC SAFETY AND TRANSPORTATION COMMAND AND CONTROL, SCENARIO RECONSTRUCTION AND INVESTIGATION, SECURITY MANAGEMENT, SECURITY SURVEILLANCE AND REAL-TIME THREAT DETECTION, ALARM ANALYSIS AND MANAGEMENT, LAWFUL INTERCEPTION AND INTELLIGENCE SYSTEMS, AND FINANCIAL CRIME, RISK, AND COMPLIANCE; COMPUTER APPLICATION SOFTWARE FOR DATA MANAGEMENT, AND ANALYSIS INTERPRETATION IDENTIFICATION REAL-TIME ANALYTICS, DECISION-MAKING, AGENT GUIDANCE, AND PROCESS AUTOMATION, REPORTING AND DECISION SUPPORT RELATED TO RECORDED AND NON-RECORDED OF VOICE, VIDEO, RADIO, VOIP, EMAIL, INSTANT MESSAGING, SOCIAL MEDIA INTERACTIONS, TEXT MESSAGES, WORLDWIDE WEB, INTRANET, SCREEN, WIRELESS AND OTHER UNSTRUCTURED MULTIMEDIA INTERACTIONS FOR CONTACT CENTER OPERATIONAL EFFICIENCY, CUSTOMER EXPERIENCE MANAGEMENT, IMPROVING SALES AND MARKETING EFFECTIVENESS, AND REDUCING CUSTOMER CHURN; TELECOMMUNICATION EQUIPMENT, NAMELY, AUDIO AND CALL RECORDING AND LOGGING EQUIPMENT, TRUNKED RADIO EQUIPMENT, AND TELECOMMUNICATIONS HARDWARE AND SOFTWARE FOR MONITORING AND STORING VOICE, VIDEO AND DATA | ACTIVE | — |
| 042 | COMPUTER SOFTWARE AS A SERVICE (SAAS) FOR DIGITAL RECORDING OF VOICE, VIDEO, RADIO, VOIP, EMAIL, INSTANT MESSAGING, SOCIAL MEDIA INTERACTIONS, TEXT MESSAGES, ACCESSING THE WORLDWIDE WEB, ACCESSING INTRANET AND ACCESSING WIRELESS AND OTHER MULTIMEDIA COMMUNICATION, TRANSMITTED OVER TELECOMMUNICATION EQUIPMENT AND NETWORKS; COMPUTERIZED SOFTWARE AS A SERVICE USED TO CAPTURE VIDEO, VOICE AND DATA INFORMATION AND META-DATA CAPTURE, SIGNAL PROCESSING, SIGNAL ANALYSIS, ALARMS, STORAGE, ARCHIVING AND DISSEMINATION; COMPUTER APPLICATION SOFTWARE AS A SERVICE FOR DATA MANAGEMENT, ANALYSIS, INTERPRETATION, IDENTIFICATION, REPORTING, AND DECISION SUPPORT RELATED TO RECORDED AND NON-RECORDED VOICE, VIDEO, RADIO, VOIP, EMAIL, INSTANT MESSAGING, SOCIAL MEDIA INTERACTIONS, TEXT MESSAGES, WORLDWIDE WEB, INTRANET, SCREEN, WIRELESS AND OTHER UNSTRUCTURED MULTIMEDIA INTERACTIONS; COMPUTER APPLICATION SOFTWARE AS A SERVICE FOR CALL CENTER PERFORMANCE OPTIMIZATION, CALL CENTER QUALITY MONITORING, ENTERPRISE BUSINESS INTERACTIONS ANALYTICS, PUBLIC SAFETY AND TRANSPORTATION COMMAND AND CONTROL, SCENARIO RECONSTRUCTION AND INVESTIGATION, SECURITY MANAGEMENT, SECURITY SURVEILLANCE AND REAL-TIME THREAT DETECTION, ALARM ANALYSIS AND MANAGEMENT, LAWFUL INTERCEPTION AND INTELLIGENCE SYSTEMS, AND FINANCIAL CRIME, RISK, AND COMPLIANCE; COMPUTER APPLICATION SOFTWARE AS A SERVICE FOR DATA MANAGEMENT, AND ANALYSIS INTERPRETATION IDENTIFICATION REAL-TIME ANALYTICS, DECISION-MAKING, AGENT GUIDANCE, AND PROCESS AUTOMATION, REPORTING AND DECISION SUPPORT RELATED TO RECORDED AND NON-RECORDED OF VOICE, VIDEO, RADIO, VOIP, EMAIL, INSTANT MESSAGING, SOCIAL MEDIA INTERACTIONS, TEXT MESSAGES, WORLDWIDE WEB, INTRANET, SCREEN, WIRELESS AND OTHER UNSTRUCTURED MULTIMEDIA INTERACTIONS FOR CONTACT CENTER OPERATIONAL EFFICIENCY, CUSTOMER EXPERIENCE MANAGEMENT, IMPROVING SALES AND MARKETING EFFECTIVENESS, AND REDUCING CUSTOMER CHURN; COMPUTER SERVICES, NAMELY, CUSTOMIZATION, CONSULTING AND INTEGRATION OF COMPUTER HARDWARE, TELECOMMUNICATION EQUIPMENT, NAMELY, AUDIO AND CALL RECORDING AND LOGGING EQUIPMENT, TRUNKED RADIO EQUIPMENT, AND TELECOMMUNICATIONS HARDWARE AND COMPUTER SOFTWARE AND COMPUTER SOFTWARE AS A SERVICE FOR MONITORING AND STORING VOICE, VIDEO AND DATA | ACTIVE | — |
Related trademarks
CopyMark links this record to cited §2(d) serials, the owner's other marks, Nice classes, similar mark names, and recently changed USPTO applications.
Prosecution history
| Date | Code | Event | What it means |
|---|---|---|---|
| May 28, 2014 | MAB2 | ABANDONMENT NOTICE MAILED - FAILURE TO RESPOND | The trademark application was abandoned because a required response or document was not filed by the deadline — usually a missed Office Action response. The application is dead unless a petition to revive is granted within a limited time. |
| May 28, 2014 | ABN2 | ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE | The trademark application was abandoned because a required response or document was not filed by the deadline — usually a missed Office Action response. The application is dead unless a petition to revive is granted within a limited time. |
| Oct 30, 2013 | GNRN | NOTIFICATION OF NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Oct 30, 2013 | GNRT | NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Oct 30, 2013 | CNRT | NON-FINAL ACTION WRITTEN | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Oct 28, 2013 | DOCK | ASSIGNED TO EXAMINER | — |
| Oct 11, 2013 | AMPX | PRELIMINARY/VOLUNTARY AMENDMENT - ENTERED | — |
| Oct 9, 2013 | ALIE | ASSIGNED TO LIE | — |
| Oct 8, 2013 | PARI | TEAS VOLUNTARY AMENDMENT RECEIVED | — |
| Oct 3, 2013 | NWOS | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED | — |
| Sep 28, 2013 | NWAP | NEW APPLICATION ENTERED | — |