USPTO serial 86400282
BETTER CUSTOMERS FASTER
Reviewed by CopyMark Law Group
Status 606
- Filing date
- Status date
- Registration date
- —
- Examiner
- BRADLEY, EVELYN
- Law office
- INTENT TO USE SECTION
What this means
This page summarizes the public USPTO record for this serial number, including owners, goods and services, and prosecution history.
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Owner
SANTA BARBARA, CA
Santa Barbara, CA
Attorney of record
The USPTO lists this attorney as the applicant's representative for correspondence on this application.
Steven C. Sereboff
Steven C. Sereboff SoCal IP Law Group LLP310 N. Westlake Blvd., Suite 120Westlake Village, CA 91362UNITED STATESGoods and services
| Class | Description | Status | First use |
|---|---|---|---|
| 042 | Based on use in commerce under Section 1(a): Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for use in the field of program management, marketing automation, and customer interaction management including sales, marketing, and customer support call center, namely, communication software for connecting callers with sales, marketing, and customer support call centers, monitoring consumer interactions with sales, marketing, and customer support call centers, and data collection, data mining, speech processing, and for analyzing collected and determined data for the purpose of consumer profiling, customer acquisition, real-time and non-real-time customer analysis, implicit and explicit customer and prospective customer data capture, customer engagement optimization, and customer experience enhancements; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for call processing; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for interfacing with customers and integration of customer service communication data in the field of business process technology, operational sustainability, communication systems, and marketing automation systems; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for facilitating inbound and outbound telephone and online communications; Application service provider (ASP) services featuring software for enhancing and filtering inbound customer and prospective customer communications including improved targeting of customer and prospective customer communications; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for the management and operation of telephone sales and support communication centers; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for interacting with and marketing to potential customers; Application service provider (ASP) services featuring software for matching consumers with professionals in the field of residential and commercial services; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for the placement of advertisements and online advertisements; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for the preparing and managing advertisements for others; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for processing calls and message inquiries regarding advertised goods and services; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for management of marketing programs including the management, tracking, scoring, and reporting of online and offline communications with customers and prospective customer; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for the toll-free promotion of goods and services; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for the generation and collection of information pertaining to procurement, buying, selling and tendering information and opportunities relating to goods and services; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for internet advertising and marketing, customer acquisition, customer generation, customer interaction, consumer engagement, customer support, and customer service management; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for managing and analyzing customer interaction information and data collection; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for statistical data analysis and reporting; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for statistical data analysis and reporting of implicit and explicit customer data for routing, bridging, filtering, and monitoring voice communications of customers and for the integration, comparison, and analysis of said customer interaction data in voice communications; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for dissemination of advertising via data networks and the Internet; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring marketing software for creating, managing, delivering, automating and measuring online marketing campaigns and collecting, analyzing and reporting data produced from online marketing campaigns; Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for managing customer relationships and for analyzing customer service data for the purpose of improving customer support, customer service, facilitating customer communication, and the ability of goods and service providers to inform, engage and connect with their customers to allow them to participate in discussions with their customers, and to get customer feedback; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for prospective-customer and customer management software for managing online marketing campaigns, preparing reports about prospective and current customers, identifying sales opportunities, tracking customer interactions and accessing related reports; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for managing processes for customer interactions and customer relationships; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for distributing marketing messages, analyzing data, and accessing customer data for leveraging mobile technologies; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for implementing call centers, including interactive voice response modules, time-based call routing, caller ID routing, voicemail, voice mail access, voicemail notification, call forwarding, call transferring and call logging; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for routing incoming calls based on caller-selected choices, customer data from external systems or call center-defined choices; and, Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for placing advertisements for othersBased on Intent-to-Use under Section 1(b): Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for call processing in the field of marketing campaign and program management; Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for marketing automation, customer interaction management, voice and image processing and for consumer profiling using collected and determined data; Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for analyzing data for the purpose of customer acquisition, customer engagement optimization and customer experience enhancement and for real-time and non-real-time customer analysis and implicit and explicit customer and customer prospect data capture; Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for marketing, promoting and advertising services of third parties on a mobile device of a customer or prospective customer; Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for placing in-application advertisements; Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for managing advertising via the internet and e-mail communications, for managing marketing leads obtained from the internet, organizing e-mail targeted marketing plans, managing marketing projects via the internet, e-mail and mobile communication devices, and for managing direct target marketing provided via e-mail and mobile communication devices; Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for statistical data analysis and reporting of implicit and explicit customer data, for routing, bridging, filtering and monitoring text and video communications of customers and for the integration, comparison, and analysis of said customer interaction data in text communications, web interactions, social media interactions and posts, micro-blogging interactions and posts, chat communications, and co-browsing; Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for managing direct e-mail marketing campaigns and for collecting, analyzing and reporting data produced from direct e-mail marketing campaigns; Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for forming virtual communities and engaging in social networking; Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for direct-mail electronic communication; Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for uploading photos for use in social marketing; Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for consolidating customer data and performing segmentation and analytics on customer data for the purposes of engagement, acquisition, and retention of internet customers; Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for implementing call centers, including call group management, conference call setup and management, and presence management; Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for managing social media interactions and social media campaigns; Application service provider, namely, hosting, managing, developing, analyzing, and maintaining applications, software and web sites of others in the fields of internet advertising and marketing, customer acquisition and consumer engagement | ACTIVE | — |
Related trademarks
CopyMark links this record to cited §2(d) serials, the owner's other marks, Nice classes, similar mark names, and recently changed USPTO applications.
Prosecution history
| Date | Code | Event | What it means |
|---|---|---|---|
| Apr 1, 2019 | CHAN | APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED | — |
| Apr 1, 2019 | COAR | TEAS CHANGE OF OWNER ADDRESS RECEIVED | — |
| Sep 26, 2016 | MAB6 | ABANDONMENT NOTICE MAILED - NO USE STATEMENT FILED | The intent-to-use application was abandoned because no acceptable Statement of Use (or valid extension) was filed before the Notice of Allowance deadline expired. The application is dead unless revived within a limited window. |
| Sep 26, 2016 | ABN6 | ABANDONMENT - NO USE STATEMENT FILED | The intent-to-use application was abandoned because no acceptable Statement of Use (or valid extension) was filed before the Notice of Allowance deadline expired. The application is dead unless revived within a limited window. |
| Sep 20, 2016 | ARAA | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Sep 20, 2016 | REAP | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED | — |
| Feb 23, 2016 | NOAM | NOA E-MAILED - SOU REQUIRED FROM APPLICANT | A Notice of Allowance means your intent-to-use application cleared examination and opposition but is not registered yet. You must file a Statement of Use showing the mark in commerce, or request an extension, before the deadline — usually six months from the notice date. |
| Dec 29, 2015 | NPUB | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED | — |
| Dec 29, 2015 | PUBO | PUBLISHED FOR OPPOSITION | Your mark was published in the USPTO Official Gazette for a 30-day opposition window. During that period, third parties who believe they would be harmed can file an opposition. If no opposition is filed, prosecution usually continues toward registration or a Notice of Allowance. |
| Dec 9, 2015 | NONP | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED | — |
| Nov 26, 2015 | CNSA | APPROVED FOR PUB - PRINCIPAL REGISTER | — |
| Nov 26, 2015 | XAEC | EXAMINER'S AMENDMENT ENTERED | — |
| Nov 26, 2015 | GNEN | NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED | — |
| Nov 26, 2015 | GNEA | EXAMINERS AMENDMENT E-MAILED | — |
| Nov 26, 2015 | CNEA | EXAMINERS AMENDMENT -WRITTEN | — |
| Nov 25, 2015 | TEME | TEAS/EMAIL CORRESPONDENCE ENTERED | — |
| Nov 24, 2015 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| Nov 24, 2015 | ERFR | TEAS REQUEST FOR RECONSIDERATION RECEIVED | — |
| Jul 23, 2015 | GNFN | NOTIFICATION OF FINAL REFUSAL EMAILED | — |
| Jul 23, 2015 | GNFR | FINAL REFUSAL E-MAILED | A final Office Action (final refusal) means the examining attorney is maintaining at least one refusal and your options are narrower. You can file a response addressing the refusal, appeal to the Trademark Trial and Appeal Board, or let the application abandon. |
| Jul 23, 2015 | CNFR | FINAL REFUSAL WRITTEN | A final Office Action (final refusal) means the examining attorney is maintaining at least one refusal and your options are narrower. You can file a response addressing the refusal, appeal to the Trademark Trial and Appeal Board, or let the application abandon. |
| Jun 27, 2015 | TEME | TEAS/EMAIL CORRESPONDENCE ENTERED | — |
| Jun 26, 2015 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| Jun 26, 2015 | TROA | TEAS RESPONSE TO OFFICE ACTION RECEIVED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Dec 29, 2014 | GNRN | NOTIFICATION OF NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Dec 29, 2014 | GNRT | NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Dec 29, 2014 | CNRT | NON-FINAL ACTION WRITTEN | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Dec 19, 2014 | DOCK | ASSIGNED TO EXAMINER | — |
| Sep 29, 2014 | NWOS | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED | — |
| Sep 23, 2014 | NWAP | NEW APPLICATION ENTERED | — |