Drawing for [24]7 CUSTOMER ENGAGEMENT CLOUD

USPTO serial 86523436

[24]7 CUSTOMER ENGAGEMENT CLOUD

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Status 601
Filing date
Status date
Registration date
—
Examiner
ANDERSON, CASSONDRA CR
Law office
TMEG LAW OFFICE 103 - EXAMINING ATTORNEY ASSIGNED

What this means

This page summarizes the public USPTO record for this serial number, including owners, goods and services, and prosecution history.

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Owner

Attorney of record

The USPTO lists this attorney as the applicant's representative for correspondence on this application.

Michael A. Glenn

MICHAEL A. GLENN Perkins Coie Llp3150 Porter DrPalo Alto, CA 94304-1212UNITED STATES

Goods and services

ClassDescriptionStatusFirst use
009Computer systems comprised of processors, personal computers and servers and software for automating customer service and sales tasks, and for integrating automated customer service and sales tasks with live agent assistance; computer systems comprised of processors, personal computers and servers and software for managing customer service and sales interactions delivered to consumers through computing and communications devices, including computers, tablets, phones and kiosks; computer systems comprised of processors, personal computers and servers and software for automating, managing and analyzing live agent interactions with customers over computer and phone networks; computer systems comprised of processors, personal computers and servers and software for the classification, navigation, search, retrieval, display and distribution of information in computer databases and over computer networks; computer systems comprised of processors, personal computers and servers and software for measuring and analyzing customer activity in automated interactions and agent-assisted interactions to predict and understand customer requests, preferences and interests; computer systems comprised of processors, personal computers and servers and software used to create and administer software for automating customer service and sales tasksACTIVE—
035Outsourcing services in the field of customer support and analysis in the nature of customer services, telemarketing and computer technical support; back office services, namely, administrative accounting services, documentation reproduction, documentation copying tasks, business records management, documentation indexing for others, accounting, and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of strategy plans and management projects; operation of offshore businesses for others for the technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries; predictive customer experience services, namely, managing customer sales and service experiences, and measuring, analyzing, and predicting customer satisfaction; contact center services for managing end customer interactions across channels spanning the entire customer lifecycle; customer contact services, namely, services for developing, managing, and maintaining enterprise-grade, integrated speech customer contact applications delivered as a universal managed serviceACTIVE—
038Telecommunications services, namely, voice and speech activated operation by others of a computer through means of voice commandsACTIVE—

Related trademarks

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Prosecution history

DateCodeEventWhat it means
Jun 2, 2015MAB1ABANDONMENT NOTICE MAILED - EXPRESS ABANDONMENT—
Jun 2, 2015ABN1ABANDONMENT - EXPRESS MAILED—
Jun 1, 2015EXARTEAS EXPRESS ABANDONMENT RECEIVED—
May 11, 2015XAECEXAMINER'S AMENDMENT ENTERED—
May 11, 2015GNENNOTIFICATION OF EXAMINERS AMENDMENT E-MAILED—
May 11, 2015GNEAEXAMINERS AMENDMENT E-MAILED—
May 11, 2015CNEAEXAMINERS AMENDMENT -WRITTEN—
May 7, 2015DOCKASSIGNED TO EXAMINER—
Feb 12, 2015NWOSNEW APPLICATION OFFICE SUPPLIED DATA ENTERED—
Feb 6, 2015NWAPNEW APPLICATION ENTERED—

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