USPTO serial 86523436
[24]7 CUSTOMER ENGAGEMENT CLOUD
Reviewed by CopyMark Law Group
Status 601
- Filing date
- Status date
- Registration date
- —
- Examiner
- ANDERSON, CASSONDRA CR
- Law office
- TMEG LAW OFFICE 103 - EXAMINING ATTORNEY ASSIGNED
What this means
This page summarizes the public USPTO record for this serial number, including owners, goods and services, and prosecution history.
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Owner
Attorney of record
The USPTO lists this attorney as the applicant's representative for correspondence on this application.
Michael A. Glenn
MICHAEL A. GLENN Perkins Coie Llp3150 Porter DrPalo Alto, CA 94304-1212UNITED STATESGoods and services
| Class | Description | Status | First use |
|---|---|---|---|
| 009 | Computer systems comprised of processors, personal computers and servers and software for automating customer service and sales tasks, and for integrating automated customer service and sales tasks with live agent assistance; computer systems comprised of processors, personal computers and servers and software for managing customer service and sales interactions delivered to consumers through computing and communications devices, including computers, tablets, phones and kiosks; computer systems comprised of processors, personal computers and servers and software for automating, managing and analyzing live agent interactions with customers over computer and phone networks; computer systems comprised of processors, personal computers and servers and software for the classification, navigation, search, retrieval, display and distribution of information in computer databases and over computer networks; computer systems comprised of processors, personal computers and servers and software for measuring and analyzing customer activity in automated interactions and agent-assisted interactions to predict and understand customer requests, preferences and interests; computer systems comprised of processors, personal computers and servers and software used to create and administer software for automating customer service and sales tasks | ACTIVE | — |
| 035 | Outsourcing services in the field of customer support and analysis in the nature of customer services, telemarketing and computer technical support; back office services, namely, administrative accounting services, documentation reproduction, documentation copying tasks, business records management, documentation indexing for others, accounting, and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of strategy plans and management projects; operation of offshore businesses for others for the technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries; predictive customer experience services, namely, managing customer sales and service experiences, and measuring, analyzing, and predicting customer satisfaction; contact center services for managing end customer interactions across channels spanning the entire customer lifecycle; customer contact services, namely, services for developing, managing, and maintaining enterprise-grade, integrated speech customer contact applications delivered as a universal managed service | ACTIVE | — |
| 038 | Telecommunications services, namely, voice and speech activated operation by others of a computer through means of voice commands | ACTIVE | — |
Related trademarks
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Prosecution history
| Date | Code | Event | What it means |
|---|---|---|---|
| Jun 2, 2015 | MAB1 | ABANDONMENT NOTICE MAILED - EXPRESS ABANDONMENT | — |
| Jun 2, 2015 | ABN1 | ABANDONMENT - EXPRESS MAILED | — |
| Jun 1, 2015 | EXAR | TEAS EXPRESS ABANDONMENT RECEIVED | — |
| May 11, 2015 | XAEC | EXAMINER'S AMENDMENT ENTERED | — |
| May 11, 2015 | GNEN | NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED | — |
| May 11, 2015 | GNEA | EXAMINERS AMENDMENT E-MAILED | — |
| May 11, 2015 | CNEA | EXAMINERS AMENDMENT -WRITTEN | — |
| May 7, 2015 | DOCK | ASSIGNED TO EXAMINER | — |
| Feb 12, 2015 | NWOS | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED | — |
| Feb 6, 2015 | NWAP | NEW APPLICATION ENTERED | — |