USPTO serial 87425055
GENESYS MOMENTS CONNECTED
Reviewed by CopyMark Law Group
- Filing date
- Status date
- Registration date
- —
- Examiner
- ROACH, APRIL K
- Law office
- TMO LAW OFFICE 115 - EXAMINING ATTORNEY ASSIGNED
What this means
These status codes mean the trademark application is abandoned and no longer pending. Common reasons include missing an Office Action response (600), filing without a valid basis (602), express abandonment by the applicant (604), or failure to respond to an examiner's inquiry (618). Revival may be possible in limited circumstances. If abandonment was unintentional, consult counsel about a petition to revive. Otherwise file a new application if protection is still needed.
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Owner
Attorney of record
The USPTO lists this attorney as the applicant's representative for correspondence on this application.
Margaret J. Baumgartner
P.O. Box 771949Memphis, TN 38117UNITED STATESGoods and services
| Class | Description | Status | First use |
|---|---|---|---|
| 009 | COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT; DOWNLOADABLE CLOUD COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT; COMPUTER TELEPHONY SOFTWARE, NAMELY, COMPUTER AND TELECOMMUNICATIONS PROGRAMS FOR COMBINING AND INTEGRATING VOICE AND DATA COMMUNICATIONS WITH COMPUTER TECHNOLOGIES; FOR CONTROLLING, MONITORING, ANALYZING, RECORDING, PROVIDING, PROGRAMMING, INTERACTING WITH AND RESPONDING TO VOICE OR ELECTRONIC INFORMATION; FOR CONTROLLING INTERNAL AND EXTERNAL VOICE AND DATA COMMUNICATION FOR AN ORGANIZATION'S COMPUTER SYSTEM; AND FOR HANDLING AND INTEGRATING AN ORGANIZATION'S DIRECTORY SERVICES, OPERATOR SERVICES, ADMINISTRATIVE SERVICES, REPORTING SERVICES, ANSWERING SERVICES, CALL ROUTING, CALL DISTRIBUTION, OUT CALLING SERVICES, VOICE RESPONSE AND CUSTOMIZED, CUSTOMER SPECIFIC APPLICATIONS IN THE CUSTOMER SERVICE FIELD; SOFTWARE FOR WORKFORCE MANAGEMENT AND SPEECH RECOGNITION AND ANALYTICS, AND INSTRUCTION MANUALS SOLD OR DISTRIBUTED THEREWITH AS A UNIT | ACTIVE | — |
| 035 | DESIGNING AND MANAGING FOR OTHERS OUTBOUND MARKETING CAMPAIGNS IN THE FIELD OF CONTACT CENTER MANAGEMENT, AND PROVIDING ONLINE REPORTING OF SUCH CAMPAIGNS; PERSONNEL MANAGEMENT EMPLOYEE MOTIVATION AND INCENTIVE PROGRAMS, NAMELY, CONDUCTING EMPLOYEE INCENTIVE AWARD PROGRAMS FOR MOTIVATION OF EMPLOYEES VIA RECOGNITION AND BONUSES OF CUSTOMER SERVICE CENTER EMPLOYEES TO PROMOTE HIGH-QUALITY CUSTOMER SERVICE; ADVERTISING AND BUSINESS MARKETING SERVICES, NAMELY, DESIGNING AND MANAGING FOR OTHERS OUTBOUND CONTACT CENTER MARKETING CAMPAIGNS AND PROVIDING ONLINE REPORTING OF SUCH CAMPAIGNS; CONTACT CENTER WORKFORCE MANAGEMENT SERVICES, NAMELY, PERSONNEL MANAGEMENT SERVICES; OPERATING ON-LINE MARKETPLACE FEATURING APPLICATIONS FOR MANAGEMENT OF CONTACT CENTERS, WORKFORCE MANAGEMENT AND SPEECH RECOGNITION AND ANALYTICS; AND AUTOMATED PROVISION AND DISTRIBUTION OF INFORMATION AND AUTOMATED OUTBOUND CALLS USING RECORDINGS AND SPEECH SYNTHESIS, NAMELY, TELEMARKETING SERVICES AND PROMOTING THE GOODS AND SERVICES OF OTHERS VIA AUTOMATED OUTBOUND PRE-RECORDED CALLS | ACTIVE | — |
| 038 | TELECOMMUNICATIONS SERVICES IN THE FIELD OF CONTACT CENTER MANAGEMENT, NAMELY, VOICE OVER INTERNET PROTOCOL (VOIP) SERVICES AND HOSTED PRIVATE BRANCH EXCHANGE (PBX) SERVICES, AND AUTOMATED OPERATOR AND MESSAGING SYSTEMS | ACTIVE | — |
| 042 | PROVIDING TEMPORARY USE OF ON-LINE NON-DOWNLOADABLE CLOUD COMPUTING SOFTWARE FOR CONTACT CENTER MANAGEMENT; PROVIDING USE OF ON-LINE NON-DOWNLOADABLE SOFTWARE AND APPLICATIONS FOR AN ORGANIZATION'S HANDLING AND INTEGRATION OF VOICE AND DATA COMMUNICATION AND COMPUTER TECHNOLOGIES, NAMELY, DIRECTORY SERVICES, OPERATOR SERVICES, ADMINISTRATIVE SERVICES, REPORTING SERVICES, ANSWERING SERVICES, CALL ROUTING, CALL DISTRIBUTION, OUTCALLING SERVICES, VOICE RESPONSE, RECORDING SERVICES, SPEECH ANALYTICS SERVICES, WORKFORCE MANAGEMENT SERVICES; INSTALLATION AND MAINTENANCE OF COMPUTER SOFTWARE; MONITORING OF COMPUTER SYSTEMS, NAMELY, MONITORING BY REMOTE ACCESS TO ENSURE PROPER FUNCTIONING; TECHNICAL SUPPORT SERVICES, NAMELY, DIAGNOSING AND TROUBLESHOOTING OF COMPUTER HARDWARE AND SOFTWARE PROBLEMS; PROFESSIONAL SERVICES, NAMELY, CUSTOMIZATION AND CONFIGURATION IN THE NATURE OF DESIGN AND DEVELOPMENT OF COMPUTER SOFTWARE | ACTIVE | — |
Related trademarks
CopyMark links this record to cited §2(d) serials, the owner's other marks, Nice classes, similar mark names, and recently changed USPTO applications.
- Other trademarks owned by GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Other trademarks in Class 009
- Other trademarks in Class 035
- Other trademarks in Class 038
- Other trademarks in Class 042
- Similar marks named GENESYS MOMENTS CONNECTED
- Recently changed USPTO trademarks
- Recently filed trademarks
- Browse all trademark records
Prosecution history
| Date | Code | Event | What it means |
|---|---|---|---|
| Feb 12, 2025 | ASCK | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY | — |
| May 17, 2021 | MAB2 | ABANDONMENT NOTICE E-MAILED - FAILURE TO RESPOND | The trademark application was abandoned because a required response or document was not filed by the deadline — usually a missed Office Action response. The application is dead unless a petition to revive is granted within a limited time. |
| May 17, 2021 | ABN2 | ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE | The trademark application was abandoned because a required response or document was not filed by the deadline — usually a missed Office Action response. The application is dead unless a petition to revive is granted within a limited time. |
| Nov 18, 2020 | CHAN | APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED | — |
| Nov 18, 2020 | TCCA | TEAS CHANGE OF CORRESPONDENCE RECEIVED | — |
| Nov 18, 2020 | EWAF | TEAS WITHDRAWAL OF ATTORNEY RECEIVED-FIRM RETAINS | — |
| Nov 18, 2020 | ARAA | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Nov 18, 2020 | REAP | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED | — |
| Nov 18, 2020 | COAR | TEAS CHANGE OF OWNER ADDRESS RECEIVED | — |
| Nov 1, 2020 | GNRN | NOTIFICATION OF NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Nov 1, 2020 | GNRT | NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Nov 1, 2020 | CNRT | NON-FINAL ACTION WRITTEN | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Oct 22, 2020 | RCCK | SUSPENSION CHECKED - TO ATTORNEY FOR ACTION | — |
| Apr 3, 2020 | RCSC | REPORT COMPLETED SUSPENSION CHECK CASE STILL SUSPENDED | — |
| Sep 10, 2019 | RCSC | REPORT COMPLETED SUSPENSION CHECK CASE STILL SUSPENDED | — |
| Feb 27, 2019 | ASCK | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY | — |
| Feb 21, 2019 | RCSC | REPORT COMPLETED SUSPENSION CHECK CASE STILL SUSPENDED | — |
| Feb 11, 2019 | ALIE | ASSIGNED TO LIE | — |
| Jul 25, 2018 | RCSC | REPORT COMPLETED SUSPENSION CHECK CASE STILL SUSPENDED | — |
| Jan 24, 2018 | GNS3 | NOTIFICATION OF LETTER OF SUSPENSION E-MAILED | — |
| Jan 24, 2018 | GNSL | LETTER OF SUSPENSION E-MAILED | — |
| Jan 24, 2018 | CNSL | SUSPENSION LETTER WRITTEN | — |
| Jan 23, 2018 | TEME | TEAS/EMAIL CORRESPONDENCE ENTERED | — |
| Jan 22, 2018 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| Jan 22, 2018 | TROA | TEAS RESPONSE TO OFFICE ACTION RECEIVED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Jul 21, 2017 | GNRN | NOTIFICATION OF NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Jul 21, 2017 | GNRT | NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Jul 21, 2017 | CNRT | NON-FINAL ACTION WRITTEN | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Jul 20, 2017 | DOCK | ASSIGNED TO EXAMINER | — |
| May 2, 2017 | NWOS | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED | — |
| Apr 28, 2017 | NWAP | NEW APPLICATION ENTERED | — |