USPTO serial 88054997
ALTOCLOUD CONNECT WITH YOUR DIGITAL CUSTOMERS
Reviewed by CopyMark Law Group
- Filing date
- Status date
- Registration date
- —
- Examiner
- LEE-RICHARDSON HA, BRITTANY NICOLE
- Law office
- TMO LAW OFFICE 116 - EXAMINING ATTORNEY ASSIGNED
What this means
These status codes mean the trademark application is abandoned and no longer pending. Common reasons include missing an Office Action response (600), filing without a valid basis (602), express abandonment by the applicant (604), or failure to respond to an examiner's inquiry (618). Revival may be possible in limited circumstances. If abandonment was unintentional, consult counsel about a petition to revive. Otherwise file a new application if protection is still needed.
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Owner
Attorney of record
The USPTO lists this attorney as the applicant's representative for correspondence on this application.
Margaret J. Baumgartner
MARGARET J. BAUMGARTNER GENESYS TELECOMMUNICATIONS LABORATORIES, INC.14399 PENROSE PLACE, 5TH FLOORCHANTILLY, VA 20151UNITED STATESGoods and services
| Class | Description | Status | First use |
|---|---|---|---|
| 009 | computer software for contact center management; computer software for augmenting agent interaction with customers, namely, cloud-based software for use in the collection and analysis of data utilizing natural language processing, computational linguistics, information retrieval, predictive analytics, and machine learning in connection with interactive voice response, automated call distribution and customer agent interaction; a combination of computer hardware and non-downloadable cloud-based software that integrates analytics and machine learning and provides assistance to live agents who are interacting with customers in a multi-modal environment in addition to providing automated assistance to a customer without live agent intervention | ACTIVE | Mar 1, 2014 |
| 035 | business management consultancy; data processing services; commercial consultancy and business analysis relating to contact center management; all of the above relating to cognitive computing technologies that provide multi-modal natural language processing, predictive analytics and machine learning for contextual analysis in connection with customer agent interactions | ACTIVE | Mar 1, 2014 |
| 042 | consultancy services in the field of design and development of computer hardware systems; consultancy services in the field of maintenance of computer software for computer systems; providing online non-downloadable cloud-based software for contact center management; non-downloadable cloud-based software for augmenting live agent interactions with customers, specifically for use in the collection and analysis of data utilizing natural language processing, computational linguistics, information retrieval, predictive analytics, and machine learning in connection with interactive voice response, automated call distribution and customer agent interaction; development of computer hardware that integrates natural language processing, computational linguistics, information retrieval, predictive analytics and machine learning and provides assistance to live agents interacting with customers in a multi-modal environment | ACTIVE | Mar 1, 2014 |
Related trademarks
CopyMark links this record to cited §2(d) serials, the owner's other marks, Nice classes, similar mark names, and recently changed USPTO applications.
Prosecution history
| Date | Code | Event | What it means |
|---|---|---|---|
| Feb 12, 2025 | ASCK | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY | — |
| Jun 3, 2019 | MAB2 | ABANDONMENT NOTICE E-MAILED - FAILURE TO RESPOND | The trademark application was abandoned because a required response or document was not filed by the deadline — usually a missed Office Action response. The application is dead unless a petition to revive is granted within a limited time. |
| Jun 2, 2019 | ABN2 | ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE | The trademark application was abandoned because a required response or document was not filed by the deadline — usually a missed Office Action response. The application is dead unless a petition to revive is granted within a limited time. |
| Feb 27, 2019 | ASCK | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY | — |
| Nov 2, 2018 | GEAN | NOTIFICATION OF EXAMINER'S AMENDMENT/PRIORITY ACTION E-MAILED | — |
| Nov 2, 2018 | GEAP | EXAMINER'S AMENDMENT/PRIORITY ACTION E-MAILED | — |
| Nov 2, 2018 | EPEN | COMBINED EXAMINER'S AMENDMENT/PRIORITY ACTION AUTOMATIC ENTRY | — |
| Nov 2, 2018 | CPEA | EXAMINERS AMENDMENT AND/OR PRIORITY ACTION - COMPLETED | — |
| Oct 30, 2018 | DOCK | ASSIGNED TO EXAMINER | — |
| Aug 2, 2018 | NWOS | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED | — |
| Jul 31, 2018 | NWAP | NEW APPLICATION ENTERED | — |