USPTO serial 88248816
INTERACTION MANAGEMENT
Reviewed by CopyMark Law Group
- Filing date
- Status date
- Registration date
- —
- Examiner
- BERLIN, JUSTIN E
- Law office
- TMO LAW OFFICE 125 - EXAMINING ATTORNEY ASSIGNED
What this means
These status codes mean the trademark application is abandoned and no longer pending. Common reasons include missing an Office Action response (600), filing without a valid basis (602), express abandonment by the applicant (604), or failure to respond to an examiner's inquiry (618). Revival may be possible in limited circumstances. If abandonment was unintentional, consult counsel about a petition to revive. Otherwise file a new application if protection is still needed.
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Owner
Attorney of record
The USPTO lists this attorney as the applicant's representative for correspondence on this application.
Aaron D. Hendelman
Aaron D. Hendelman Wilson Sonsini Goodrich & Rosati650 Page Mill RoadPalo Alto, CA 94304UNITED STATESGoods and services
| Class | Description | Status | First use |
|---|---|---|---|
| 035 | Collection of market research information, namely, monitoring of third party websites to capture content regarding customer reviews and feedback for others; Compilation and systemization of data into computer databases; Business assistance services, namely, design of customer feedback request for others; Collection of market research information, namely, administration and tracking of customer reviews and feedback for others | ACTIVE | Jan 16, 2019 |
| 041 | Providing on-line non-downloadable articles in the field of customer reviews and feedback; Providing seminars in the field of customer reviews and feedback; Providing recognition services by way of awards, namely, providing recognition and incentives by the way of awards to demonstrate excellence in the field of managing customer reviews and feedback and managing internal and external business communications | ACTIVE | Jan 16, 2019 |
| 042 | Software as a service (SaaS) services featuring software for two-way messaging, receiving customer feedback, customer requests and reviews, assigning received messages to employees for response, keeping a record of conversations, creating custom survey questions, sending automated responses, analyzing customer reviews, identifying high and low employee performers, incentivizing employees to collect feedback, comparing clients to competitors online, viewing historical customer review data, collecting payments, and messaging internal team members; Software as a service (SaaS) services featuring software for communicating online and offline with potential customers through online reviews, monitoring company website(s), monitoring online listing sites, hosting live chats, aggregating, searching, converting and displaying customized social media content, and messaging, namely, text, instant, electronic, digital, instant, voice and video; Software as a service (SaaS) services featuring software for delivering messages to customers online and offline such as appointment scheduling, appointment reminders, appointment confirmations, feedback requests, review requests, general marketing and sales messaging, and other types of operational messaging; Software as a service (SaaS) services featuring software for data analytics of customer reviews and feedback; Software as a service (SAAS) services, namely, hosting software for use by others for use in database management, and for compiling customer reviews and feedback in said database; Software as a service (SaaS) services featuring software for retrieving, tracking, analyzing, testing, and measuring customer reviews and feedback; Software as a service (SAAS) services, namely, hosting software for use by others for use in planning, personalizing, optimizing, monitoring, analyzing and measuring customer reviews and feedback; Providing technical data analytics services, namely, data collection, conversion, aggregation and workflow automation using proprietary software to evaluate, analyze and collect customer reviews, feedback and service data; Providing temporary use of non-downloadable computer software accessed via the internet in the fields of customer reviews and feedback; Software as a service (SaaS) services featuring software for internal business communication, namely, postings, memoranda, instant messaging, file sharing, calendar synchronization, internal administration of customer reviews, and automated integrations with external service providers; Software as a service (SaaS) services featuring software for messages to customers online and offline such as appointment reminders, appointment confirmations, feedback requests, review requests, general marketing and sales messaging, and other types of operational messaging; Software as a service (SaaS) services featuring software for electronic communication with vendors, consultants, industry peers, and organized groups | ACTIVE | Jan 16, 2019 |
Related trademarks
CopyMark links this record to cited §2(d) serials, the owner's other marks, Nice classes, similar mark names, and recently changed USPTO applications.
Prosecution history
| Date | Code | Event | What it means |
|---|---|---|---|
| Jun 15, 2020 | MAB2 | ABANDONMENT NOTICE E-MAILED - FAILURE TO RESPOND | The trademark application was abandoned because a required response or document was not filed by the deadline — usually a missed Office Action response. The application is dead unless a petition to revive is granted within a limited time. |
| Jun 15, 2020 | ABN2 | ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE | The trademark application was abandoned because a required response or document was not filed by the deadline — usually a missed Office Action response. The application is dead unless a petition to revive is granted within a limited time. |
| Dec 3, 2019 | GNRN | NOTIFICATION OF NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Dec 3, 2019 | GNRT | NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Dec 3, 2019 | CNRT | NON-FINAL ACTION WRITTEN | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Nov 8, 2019 | AUPC | AMENDMENT TO USE PROCESSING COMPLETE | — |
| Nov 8, 2019 | IUAF | USE AMENDMENT FILED | — |
| Nov 7, 2019 | EAAU | TEAS AMENDMENT OF USE RECEIVED | — |
| Oct 30, 2019 | GNRN | NOTIFICATION OF NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Oct 30, 2019 | GNRT | NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Oct 30, 2019 | CNRT | NON-FINAL ACTION WRITTEN | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Oct 7, 2019 | TEME | TEAS/EMAIL CORRESPONDENCE ENTERED | — |
| Oct 7, 2019 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| Oct 1, 2019 | ALIE | ASSIGNED TO LIE | — |
| Sep 24, 2019 | TROA | TEAS RESPONSE TO OFFICE ACTION RECEIVED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Jul 26, 2019 | ARAA | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Jul 26, 2019 | REAP | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED | — |
| Mar 26, 2019 | GNRN | NOTIFICATION OF NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Mar 26, 2019 | GNRT | NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Mar 26, 2019 | CNRT | NON-FINAL ACTION WRITTEN | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Mar 21, 2019 | DOCK | ASSIGNED TO EXAMINER | — |
| Jan 25, 2019 | NWOS | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED | — |
| Jan 7, 2019 | NWAP | NEW APPLICATION ENTERED | — |