USPTO serial 88490446
ASPECT GOOD CALL.
Reviewed by CopyMark Law Group
Status 606
- Filing date
- Status date
- Registration date
- —
- Examiner
- COHEN, ROBERT ANDREW
- Law office
- INTENT TO USE SECTION
What this means
This page summarizes the public USPTO record for this serial number, including owners, goods and services, and prosecution history.
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Owner
Attorney of record
The USPTO lists this attorney as the applicant's representative for correspondence on this application.
Daniel J. Bourque
Daniel J. Bourque BOURQUE & ASSOCIATES , PA835 HANOVER STREET, SUITE 301MANCHESTER, NH 03104UNITED STATESGoods and services
| Class | Description | Status | First use |
|---|---|---|---|
| 009 | Downloadable computer software for use in managing and controlling customer contact centers and workforce optimization capabilities in the nature of initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, SMS, text, social media and facsimile contacts; Downloadable computer software for controlling telecommunication systems utilized by customer contact centers comprised of Central and private telephone switches, interactive voice response units (IVR) and telephone dialers; Downloadable computer software for managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Downloadable computer software for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; Downloadable computer software used to support the activities of contact center customer service representatives and contact center managers in the nature of managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Downloadable computer software for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; Downloadable computer software used to support the activities of contact center customer service representatives and contact center managers in the nature of real-time and historical contact center report generation, creating desktop and management tools for customer contact centers, creating and managing workforce schedules, workforce job performance and workforce skills; Downloadable computer software for managing web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, social media and facsimile contacts; Downloadable computer software for creating desktop and management tools for customer contact centers; Downloadable computer software for integrating customer relationship management with customer contact centers; Downloadable computer software for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networks; Downloadable computer software for use in connection with customer contact centers and back office operations, namely, providing workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, desktop analytics and PCI compliance; Downloadable computer software for use in parsing, speech tagging, and accessing morphological information in an application programming interface in the field of software programming and development | ACTIVE | — |
| 042 | Consulting services in the field of designing software and hardware, implementing software and hardware, and software and hardware system integration, for use in customer contact centers, customer relationship management and workforce optimization; Consulting services in the field of optimizing the operational performance, controlling the operational performance and monitoring the operational performance of reporting software and hardware used for customer contact centers, customer relationship management and workforce optimization; Software as a service (SAAS) services, namely, hosting software for use by others for use in managing and controlling customer contact centers and workforce optimization capabilities, in the nature of initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, SMS, text, social media and facsimile contacts; Providing temporary use of online non-downloadable software for controlling telecommunication systems utilized by customer contact centers comprised of Central and private telephone switches, interactive voice response units (IVR) and telephone dialers; providing temporary use of non-downloadable software for managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Providing temporary use of online non-downloadable software used for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; Providing temporary use of online non-downloadable software used to support the activities of contact center customer service representatives and contact center managers in the nature of managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Providing temporary use of online non-downloadable software used to manage web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, social media and facsimile contacts; Providing temporary use of online non-downloadable software used to create desktop and management tools for customer contact centers; Providing temporary use of online non-downloadable software used to integrate customer relationship management with customer contact centers; Providing temporary use of online non-downloadable software for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networks; Providing temporary use of online non-downloadable computer software for use in connection with customer contact centers and back office operations, namely, providing temporary use of non-downloadable computer software providing workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, desktop analytics and PCI compliance; Providing temporary use of online non-downloadable software for use in parsing, speech tagging, and accessing morphological information in an application programming interface in the field of software programming and development | ACTIVE | — |
Related trademarks
CopyMark links this record to cited §2(d) serials, the owner's other marks, Nice classes, similar mark names, and recently changed USPTO applications.
- Other trademarks owned by ALVARIA, INC.
- Other trademarks owned by Aspect Software, Inc.
- Other trademarks owned by Aspect Software, Inc.
- Other trademarks in Class 009
- Other trademarks in Class 042
- Similar marks named ASPECT GOOD CALL.
- Recently changed USPTO trademarks
- Recently filed trademarks
- Browse all trademark records
Prosecution history
| Date | Code | Event | What it means |
|---|---|---|---|
| Apr 17, 2024 | ASCK | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY | — |
| Jan 31, 2022 | MAB6 | ABANDONMENT NOTICE E-MAILED - NO USE STATEMENT FILED | The intent-to-use application was abandoned because no acceptable Statement of Use (or valid extension) was filed before the Notice of Allowance deadline expired. The application is dead unless revived within a limited window. |
| Jan 31, 2022 | ABN6 | ABANDONMENT - NO USE STATEMENT FILED | The intent-to-use application was abandoned because no acceptable Statement of Use (or valid extension) was filed before the Notice of Allowance deadline expired. The application is dead unless revived within a limited window. |
| Sep 22, 2021 | ASCK | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY | — |
| Jun 29, 2021 | NOAM | NOA E-MAILED - SOU REQUIRED FROM APPLICANT | A Notice of Allowance means your intent-to-use application cleared examination and opposition but is not registered yet. You must file a Statement of Use showing the mark in commerce, or request an extension, before the deadline — usually six months from the notice date. |
| Jun 16, 2021 | ASGN | AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP | — |
| May 19, 2021 | ASCK | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY | — |
| May 4, 2021 | NPUB | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED | — |
| May 4, 2021 | PUBO | PUBLISHED FOR OPPOSITION | Your mark was published in the USPTO Official Gazette for a 30-day opposition window. During that period, third parties who believe they would be harmed can file an opposition. If no opposition is filed, prosecution usually continues toward registration or a Notice of Allowance. |
| Apr 14, 2021 | NONP | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED | — |
| Mar 31, 2021 | PREV | LAW OFFICE PUBLICATION REVIEW COMPLETED | — |
| Mar 24, 2021 | CNSA | APPROVED FOR PUB - PRINCIPAL REGISTER | — |
| Mar 24, 2021 | XAEC | EXAMINER'S AMENDMENT ENTERED | — |
| Mar 24, 2021 | GNEN | NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED | — |
| Mar 24, 2021 | GNEA | EXAMINERS AMENDMENT E-MAILED | — |
| Mar 24, 2021 | CNEA | EXAMINERS AMENDMENT -WRITTEN | — |
| Mar 24, 2021 | ZZZX | PREVIOUS ALLOWANCE COUNT WITHDRAWN | — |
| Mar 9, 2021 | PBCR | WITHDRAWN FROM PUB - OG REVIEW QUERY | — |
| Feb 23, 2021 | CNSA | APPROVED FOR PUB - PRINCIPAL REGISTER | — |
| Feb 23, 2021 | XAEC | EXAMINER'S AMENDMENT ENTERED | — |
| Feb 23, 2021 | GNEN | NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED | — |
| Feb 23, 2021 | GNEA | EXAMINERS AMENDMENT E-MAILED | — |
| Feb 23, 2021 | CNEA | EXAMINERS AMENDMENT -WRITTEN | — |
| Feb 22, 2021 | GNFN | NOTIFICATION OF FINAL REFUSAL EMAILED | — |
| Feb 22, 2021 | GNFR | FINAL REFUSAL E-MAILED | A final Office Action (final refusal) means the examining attorney is maintaining at least one refusal and your options are narrower. You can file a response addressing the refusal, appeal to the Trademark Trial and Appeal Board, or let the application abandon. |
| Feb 22, 2021 | CNFR | FINAL REFUSAL WRITTEN | A final Office Action (final refusal) means the examining attorney is maintaining at least one refusal and your options are narrower. You can file a response addressing the refusal, appeal to the Trademark Trial and Appeal Board, or let the application abandon. |
| Feb 2, 2021 | TEME | TEAS/EMAIL CORRESPONDENCE ENTERED | — |
| Feb 2, 2021 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| Feb 2, 2021 | ALIE | ASSIGNED TO LIE | — |
| Oct 26, 2020 | ERSI | TEAS RESPONSE TO SUSPENSION INQUIRY RECEIVED | — |
| Mar 29, 2020 | GNS3 | NOTIFICATION OF LETTER OF SUSPENSION E-MAILED | — |
| Mar 29, 2020 | GNSL | LETTER OF SUSPENSION E-MAILED | — |
| Mar 29, 2020 | CNSL | SUSPENSION LETTER WRITTEN | — |
| Feb 28, 2020 | TEME | TEAS/EMAIL CORRESPONDENCE ENTERED | — |
| Feb 28, 2020 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| Feb 28, 2020 | TROA | TEAS RESPONSE TO OFFICE ACTION RECEIVED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Sep 21, 2019 | GNRN | NOTIFICATION OF NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Sep 21, 2019 | GNRT | NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Sep 21, 2019 | CNRT | NON-FINAL ACTION WRITTEN | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Sep 16, 2019 | DOCK | ASSIGNED TO EXAMINER | — |
| Jul 9, 2019 | MDSC | NOTICE OF DESIGN SEARCH CODE E-MAILED | — |
| Jul 6, 2019 | NWOS | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED | — |
| Jun 29, 2019 | NWAP | NEW APPLICATION ENTERED | — |