USPTO serial 90241090
CUSTOMER EXPERIENCE SCORE
Reviewed by CopyMark Law Group
- Filing date
- Status date
- Registration date
- —
- Examiner
- EISNACH, MICHAEL PATRICK
- Law office
- TMEG LAW OFFICE 104 - EXAMINING ATTORNEY ASSIGNED
What this means
These status codes mean the trademark application is abandoned and no longer pending. Common reasons include missing an Office Action response (600), filing without a valid basis (602), express abandonment by the applicant (604), or failure to respond to an examiner's inquiry (618). Revival may be possible in limited circumstances. If abandonment was unintentional, consult counsel about a petition to revive. Otherwise file a new application if protection is still needed.
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Owner
Palo Alto, CA
Attorney of record
The USPTO lists this attorney as the applicant's representative for correspondence on this application.
Chad Starkey
250 CAMBRIDGE AVE, SUITE 103PALO ALTO, CA 94306UNITED STATESGoods and services
| Class | Description | Status | First use |
|---|---|---|---|
| 009 | 1) Software as a service (SaaS) featuring software or hosted services for evaluating a customer's experience and sentiments with products, services and features by evaluating a customer's online reviews, voice, text, surveys, social media and other forms of communications, feedback, or interactions; 2) Software as a service (SaaS) featuring software or hosted services for using customer feedback regarding a product, service or product feature to describe and measure a customer's experience through the entire marketing, sales, service delivery process using automated tools, machine learning or artificial intelligence; 3) Software as a service (SaaS) featuring software or hosted services using automation, machine learning or artificial intelligence for identifying and measuring a customers' real-time experience with a product, service or product feature; 4) Software as a service (SaaS), specifically the hosting software for use by others in order to identify and measure a customer's real-time experience with a product, service or product feature based upon certain set criteria; 5) Software as a service (SaaS), specifically the hosting of software for use by others in order to identify and measure a customer's real-time experience with a product, service or feature throughout the customer lifecycle; 6) Software as a service (SaaS), specifically the hosting software for use by others in order to identify and measure a customer's real-time experience with a product, service feature in order to customize and target the messages, rewards, offers and other service delivery choices with the customer through automation, machine learning or artificial intelligence | ACTIVE | — |
| 042 | 1) Software as a service (SaaS) featuring software or hosted services for evaluating a customer's experience and sentiments with products, services and features by evaluating a customer's online reviews, voice, text, surveys, social media and other forms of communications, feedback, or interactions; 2) Software as a service (SaaS) featuring software or hosted services for using customer feedback regarding a product, service or product feature to describe and measure a customer's experience through the entire marketing, sales, service delivery process using automated tools, machine learning or artificial intelligence; 3) Software as a service (SaaS) featuring software or hosted services using automation, machine learning or artificial intelligence for identifying and measuring a customers' real-time experience with a product, service or product feature; 4) Software as a service (SaaS), specifically the hosting software for use by others in order to identify and measure a customer's real-time experience with a product, service or product feature based upon certain set criteria; 5) Software as a service (SaaS), specifically the hosting of software for use by others in order to identify and measure a customer's real-time experience with a product, service or feature throughout the customer lifecycle; 6) Software as a service (SaaS), specifically the hosting software for use by others in order to identify and measure a customer's real-time experience with a product, service feature in order to customize and target the messages, rewards, offers and other service delivery choices with the customer through automation, machine learning or artificial intelligence | ACTIVE | — |
Related trademarks
CopyMark links this record to cited §2(d) serials, the owner's other marks, Nice classes, similar mark names, and recently changed USPTO applications.
Prosecution history
| Date | Code | Event | What it means |
|---|---|---|---|
| Apr 20, 2022 | MAB2 | ABANDONMENT NOTICE E-MAILED - FAILURE TO RESPOND | The trademark application was abandoned because a required response or document was not filed by the deadline — usually a missed Office Action response. The application is dead unless a petition to revive is granted within a limited time. |
| Apr 20, 2022 | ABN2 | ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE | The trademark application was abandoned because a required response or document was not filed by the deadline — usually a missed Office Action response. The application is dead unless a petition to revive is granted within a limited time. |
| Oct 7, 2021 | GNRN | NOTIFICATION OF NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Oct 7, 2021 | GNRT | NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Oct 7, 2021 | CNRT | NON-FINAL ACTION WRITTEN | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Sep 11, 2021 | TEME | TEAS/EMAIL CORRESPONDENCE ENTERED | — |
| Sep 10, 2021 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| Sep 10, 2021 | TROA | TEAS RESPONSE TO OFFICE ACTION RECEIVED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Aug 12, 2021 | DOCK | ASSIGNED TO EXAMINER | — |
| Mar 13, 2021 | GNRN | NOTIFICATION OF NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Mar 13, 2021 | GNRT | NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Mar 13, 2021 | CNRT | NON-FINAL ACTION WRITTEN | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Mar 5, 2021 | DOCK | ASSIGNED TO EXAMINER | — |
| Nov 21, 2020 | NWOS | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED | — |
| Oct 10, 2020 | NWAP | NEW APPLICATION ENTERED | — |