USPTO serial 98327195
Reviewed by CopyMark Law Group
This page summarizes the public USPTO record for this serial number, including owners, goods and services, and prosecution history.
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The USPTO lists this attorney as the applicant's representative for correspondence on this application.
Elizabeth Oliner
Elizabeth Oliner CRANDON LAW345 GROVE STREET, 2ND FLOORSAN FRANCISCO, CA 94102United States| Class | Description | Status | First use |
|---|---|---|---|
| 009 | Downloadable chatbot software using artificial intelligence (AI) for providing virtual assistants, leverage voice, and stimulate conversations in healthcare contact centers; Downloadable chatbot computer software for surfacing answers, providing transcripts, assisting adherence to workflows, tracking and analyzing data of telephone calls, training agents for healthcare centers, analytics based diversion of calls and intelligence and data based triage of call to best suited contact center agent for use in contact center management for healthcare contact centers; Downloadable computer software for use in customer relationship management (CRM) for healthcare contact centers; Downloadable computer software for use in Workforce Optimization (WFO) and Workforce Engagement Management (WEM); Downloadable computer software for use in providing Contact Center Analytics and Reporting of data to third parties; Downloadable computer software for training contact center agents to increase proficiency prior to taking live calls, for training to improve handling of calls, and for training of new processes, scripts and workflow for healthcare contact centers calls training and training simulation; Downloadable computer software using artificial intelligence for assisting agents during calls, transcribing calls, summarizing calls, evaluating and scoring calls, analyzing calls, training agents, triaging incoming calls and diverting of healthcare contact center customer calls away from agents to specialized artificial intelligence handling of calls training and training simulation; Downloadable speech recognition software | ACTIVE | — |
| 042 | Artificial intelligence as a service (AIAAS) services featuring software using artificial intelligence for assisting agents during calls, transcribing calls, summarizing calls, evaluating and scoring calls, analyzing calls, training agents, triaging incoming calls and diverting of healthcare contact center customer calls away from agents to specialized artificial intelligence handling of calls in contact center management for healthcare contact centers; Providing on-line non downloadable computer software using artificial intelligence for training contact center agents and training simulation; Providing temporary use of online non- downloadable chatbot software using artificial intelligence for triaging customer calls and diverting callers to specific agents in contact center management for healthcare contact centers; Providing temporary use of on-line non-downloadable cloud computing software for analyzing and tracking contact center insights for business in contact center management and customer relationship management for healthcare contact centers; Software as a service (SAAS) services featuring software for use in Workforce Optimization (WFO) and Workforce Engagement Management (WEM); Software as a service (SAAS) services featuring software for use as Contact Center as a Service (CCaaS), namely, software for assisting agents during calls, transcribing calls, summarizing calls, evaluating and scoring calls, analyzing calls, training agents, triaging incoming calls and diverting of healthcare contact center customer calls away from agents to specialized artificial intelligence handling of calls; Software as a service (SAAS) services featuring software for Contact Center Analytics and Reporting of data to third parties; Software as a service (SAAS) services featuring software for providing speech and interaction analytics; Software as a service (SAAS) services featuring chatbot software using artificial intelligence (AI) for providing virtual assistants, leverage voice, and stimulate conversations in healthcare contact centers | ACTIVE | — |
CopyMark links this record to cited §2(d) serials, the owner's other marks, Nice classes, similar mark names, and recently changed USPTO applications.
| Date | Code | Event | What it means |
|---|---|---|---|
| Oct 13, 2025 | MAB6 | ABANDONMENT NOTICE E-MAILED - NO USE STATEMENT FILED | The intent-to-use application was abandoned because no acceptable Statement of Use (or valid extension) was filed before the Notice of Allowance deadline expired. The application is dead unless revived within a limited window. |
| Oct 13, 2025 | ABN6 | ABANDONMENT - NO USE STATEMENT FILED | The intent-to-use application was abandoned because no acceptable Statement of Use (or valid extension) was filed before the Notice of Allowance deadline expired. The application is dead unless revived within a limited window. |
| Mar 11, 2025 | NOAM | NOA E-MAILED - SOU REQUIRED FROM APPLICANT | A Notice of Allowance means your intent-to-use application cleared examination and opposition but is not registered yet. You must file a Statement of Use showing the mark in commerce, or request an extension, before the deadline — usually six months from the notice date. |
| Jan 14, 2025 | NPUB | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED | — |
| Jan 14, 2025 | PUBO | PUBLISHED FOR OPPOSITION | Your mark was published in the USPTO Official Gazette for a 30-day opposition window. During that period, third parties who believe they would be harmed can file an opposition. If no opposition is filed, prosecution usually continues toward registration or a Notice of Allowance. |
| Jan 8, 2025 | NONP | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED | — |
| Dec 16, 2024 | CNSA | APPROVED FOR PUB - PRINCIPAL REGISTER | — |
| Dec 13, 2024 | TEME | TEAS/EMAIL CORRESPONDENCE ENTERED | — |
| Dec 13, 2024 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| Dec 13, 2024 | ERFR | TEAS REQUEST FOR RECONSIDERATION RECEIVED | — |
| Dec 9, 2024 | GNFN | NOTIFICATION OF FINAL REFUSAL EMAILED | — |
| Dec 9, 2024 | GNFR | FINAL REFUSAL E-MAILED | A final Office Action (final refusal) means the examining attorney is maintaining at least one refusal and your options are narrower. You can file a response addressing the refusal, appeal to the Trademark Trial and Appeal Board, or let the application abandon. |
| Dec 9, 2024 | CNFR | FINAL REFUSAL WRITTEN | A final Office Action (final refusal) means the examining attorney is maintaining at least one refusal and your options are narrower. You can file a response addressing the refusal, appeal to the Trademark Trial and Appeal Board, or let the application abandon. |
| Oct 25, 2024 | TEME | TEAS/EMAIL CORRESPONDENCE ENTERED | — |
| Oct 25, 2024 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| Oct 25, 2024 | TROA | TEAS RESPONSE TO OFFICE ACTION RECEIVED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Aug 29, 2024 | ASGN | AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP | — |
| Aug 2, 2024 | GNRN | NOTIFICATION OF NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Aug 2, 2024 | GNRT | NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Aug 2, 2024 | CNRT | NON-FINAL ACTION WRITTEN | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Jul 23, 2024 | DOCK | ASSIGNED TO EXAMINER | — |
| Jan 31, 2024 | NWOS | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED | — |
| Dec 28, 2023 | NWAP | NEW APPLICATION ENTERED | — |