USPTO serial 98456027
Reviewed by CopyMark Law Group
This page summarizes the public USPTO record for this serial number, including owners, goods and services, and prosecution history.
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The USPTO lists this attorney as the applicant's representative for correspondence on this application.
Christopher K. Albert
Christopher K. Albert Hamilton, Brook, Smith & Reynolds, P.C.155 Seaport BoulevardBoston, MA 02210United States| Class | Description | Status | First use |
|---|---|---|---|
| 009 | Downloadable computer software for creating and generating text for replying to questions from customers related to consumer goods and services for use in the field of contact centers, telephone call centers, and customer experience centers; Downloadable computer software featuring artificial intelligence, algorithms, algorithms in the nature of automation technology, natural language processing, machine learning, interactive voice response, speech-to-text, and text-to-speech capabilities for conversational analytics and conversational assistants for use in the field of contact centers, telephone call centers, and customer experience centers; Downloadable computer software in the nature of an automated virtual assistant and chatbot for use in the field of contact centers, telephone call centers, and customer experience centers; Downloadable computer software for processing structured and unstructured multi-modal data; Downloadable computer software for detecting and reporting anomalies in business processes; Downloadable business process management (BPM) software for use in the field of contact centers, telephone call centers, and customer experience centers; Downloadable computer software featuring synthetic voice capabilities for responding to questions from customers related to consumer goods and services | ACTIVE | — |
| 035 | Outsource services provider in the field of providing customer contact services of queuing, handling, logging, recording, monitoring, tracking, supervising, managing, routing, disposition and distribution of telephone calls, facsimile transmissions, emails, social media, and web based messages to or from in office or at home employees, contractors, subcontractors, parties or callers, for use in the field of recruiting, training, coaching, scheduling, surveying, monitoring, supervising, rating, reviewing, managing, performance forecasting, call and video recording, analyzing and training employees for contact centers, telephone call centers, and customer experience centers in the nature of email, telephone call, text message, and social media; Consulting services relating to the operation and management of contact centers, telephone call centers, and customer experience centers; Outsource services provider in the field of handling customer service-related activities to assist clients, namely, third party integrations, agent support resources, conversational artificial intelligence and digital services, fraud and security prevention, order fulfillment and freight logistics management, document imaging services in the nature of scanning documents, document indexing, and office functions in the nature of filing documents, data entry, and database management | ACTIVE | — |
| 042 | Outsource services provider in the field of software development for use in providing business process services; Design and development of computer software; Design and development of computer software featuring automation technology; Design and development of computer software for recruiting, training, coaching, and quality assessment of agents providing customer contact services; Design and development of computer software featuring artificial intelligence, algorithms, algorithms in the nature of automation technology, natural language processing, machine learning, interactive voice response, speech-to-text, and text-to-speech capabilities for conversational analytics and conversational assistants for use in the field of contact centers, telephone call centers, and customer experience centers; Design and development of computer software featuring synthetic voice; Design and development of computer software featuring artificial intelligence and audio and video conference capabilities; Software-as-a-service featuring software for creating and generating text for replying to questions from customers related to consumer goods and services for use in the field of contact centers, telephone call centers, and customer experience centers; Software-as-a-service featuring software for performance management of customer service agents for use in the field of contact centers, telephone call centers, and customer experience centers; Software-as-a-service featuring artificial intelligence, algorithms, natural language processing, machine learning, interactive voice response, speech-to-text, and text-to-speech capabilities for conversational analytics and conversational assistants for use in the field of contact centers, telephone call centers, and customer experience centers; Software-as-a-service featuring software for creating and generating text for replying to questions from customers in the nature of an automated virtual assistant and chatbot for use in the field of contact centers, telephone call centers, and customer experience centers; Software-as-a-service featuring software for creating and generating text for replying to questions from customers through processing structured and unstructured multi-modal data; Software-as-a-service software for monitoring, assessing, and coaching customer service agents for detecting and reporting anomalies in business processes; Software-as-a-service featuring business process management (BPM) software for use in the field of contact centers, telephone call centers, and customer experience centers; Software-as-a-service featuring software synthetic voice capabilities for responding to questions from customers related to consumer goods and services | ACTIVE | — |
CopyMark links this record to cited §2(d) serials, the owner's other marks, Nice classes, similar mark names, and recently changed USPTO applications.
| Date | Code | Event | What it means |
|---|---|---|---|
| Nov 10, 2025 | MAB6 | ABANDONMENT NOTICE E-MAILED - NO USE STATEMENT FILED | The intent-to-use application was abandoned because no acceptable Statement of Use (or valid extension) was filed before the Notice of Allowance deadline expired. The application is dead unless revived within a limited window. |
| Nov 10, 2025 | ABN6 | ABANDONMENT - NO USE STATEMENT FILED | The intent-to-use application was abandoned because no acceptable Statement of Use (or valid extension) was filed before the Notice of Allowance deadline expired. The application is dead unless revived within a limited window. |
| Apr 8, 2025 | NOAM | NOA E-MAILED - SOU REQUIRED FROM APPLICANT | A Notice of Allowance means your intent-to-use application cleared examination and opposition but is not registered yet. You must file a Statement of Use showing the mark in commerce, or request an extension, before the deadline — usually six months from the notice date. |
| Feb 11, 2025 | NPUB | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED | — |
| Feb 11, 2025 | PUBO | PUBLISHED FOR OPPOSITION | Your mark was published in the USPTO Official Gazette for a 30-day opposition window. During that period, third parties who believe they would be harmed can file an opposition. If no opposition is filed, prosecution usually continues toward registration or a Notice of Allowance. |
| Feb 5, 2025 | NONP | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED | — |
| Jan 17, 2025 | CNSA | APPROVED FOR PUB - PRINCIPAL REGISTER | — |
| Dec 27, 2024 | TEME | TEAS/EMAIL CORRESPONDENCE ENTERED | — |
| Dec 27, 2024 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| Dec 27, 2024 | TROA | TEAS RESPONSE TO OFFICE ACTION RECEIVED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Sep 27, 2024 | GNRN | NOTIFICATION OF NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Sep 27, 2024 | GNRT | NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Sep 27, 2024 | CNRT | NON-FINAL ACTION WRITTEN | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Sep 26, 2024 | DOCK | ASSIGNED TO EXAMINER | — |
| Aug 13, 2024 | NWOS | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED | — |
| Mar 19, 2024 | NWAP | NEW APPLICATION ENTERED | — |