USPTO serial 98579472
EXPERIENCE INDEX XI
Reviewed by CopyMark Law Group
- Filing date
- Status date
- Registration date
- Oct 14, 2025
- Examiner
- OJEYEMI, ASHLEY CHRISTINE
- Law office
- FILE REPOSITORY (FRANCONIA)
What this means
Status 700 means the trademark is registered and active on the Principal Register. You have nationwide rights for the listed goods and services and may use ®. Section 8 maintenance is due between years five and six. Calendar Section 8 between years five and six, and consider trademark monitoring.
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Owner
Attorney of record
The USPTO lists this attorney as the applicant's representative for correspondence on this application.
Margaret J. Baumgartner
PO Box 771949Memphis, TN 38117United StatesGoods and services
| Class | Description | Status | First use |
|---|---|---|---|
| 035 | COLLECTION AND ANALYSIS OF QUALITY METRIC DATA AND INFORMATION THAT QUANTIFIES CUSTOMER AND EMPLOYEE EXPERIENCES FROM CONTACT CENTER INTERACTIONS, NAMELY, FROM THE POINT OF VIEW OF AN END USER OF A CONTACT CENTER PLATFORM FOR ENTERPRISES FOR BUSINESS PURPOSES; BUSINESS ASSISTANCE SERVICES, NAMELY, PROVIDING ACTIONABLE INSIGHTS AND RECOMMENDATIONS INTO CUSTOMER AND EMPLOYEE EXPERIENCES FROM CONTACT CENTER INTERACTIONS IN ORDER TO IMPROVE CUSTOMER OUTCOMES AND SATISFACTION | ACTIVE | Jun 16, 2023 |
| 042 | PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE APPLICATION FOR RESEARCH AND ANALYSIS CONCERNING BUSINESS INFORMATION IN THE FIELDS OF INFORMATION TECHNOLOGY AND SERVICES, BUSINESS, MANAGEMENT, MARKETING, ADVERTISING, AND BRANDING, SOCIAL MEDIA, AND VENDORS OF SUCH SERVICES, NAMELY, COLLECTION AND ANALYSIS OF QUALITY METRIC DATA AND INFORMATION THAT QUANTIFIES CUSTOMER AND EMPLOYEE EXPERIENCES FROM CONTACT CENTER INTERACTIONS, NAMELY, FROM THE POINT OF VIEW OF AN END USER OF A CONTACT CENTER PLATFORM FOR ENTERPRISES FOR BUSINESS PURPOSES | ACTIVE | Jun 16, 2023 |
Related trademarks
CopyMark links this record to cited §2(d) serials, the owner's other marks, Nice classes, similar mark names, and recently changed USPTO applications.
- Other trademarks owned by Genesys Cloud Services, Inc.
- Other trademarks owned by Genesys Cloud Services, Inc.
- Other trademarks owned by Genesys Cloud Services, Inc.
- Other trademarks in Class 035
- Other trademarks in Class 042
- Similar marks named EXPERIENCE INDEX XI
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- Browse all trademark records
Prosecution history
| Date | Code | Event | What it means |
|---|---|---|---|
| Oct 14, 2025 | NRCC | NOTICE OF REGISTRATION CONFIRMATION EMAILED | — |
| Oct 14, 2025 | R.PR | REGISTERED-PRINCIPAL REGISTER | Your trademark is registered on the Principal Register — the strongest form of federal trademark protection. You may use the ® symbol for the covered goods and services. Maintenance filings (Section 8 and renewals) are required to keep the registration alive. |
| Aug 26, 2025 | NPUB | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED | — |
| Aug 26, 2025 | PUBO | PUBLISHED FOR OPPOSITION | Your mark was published in the USPTO Official Gazette for a 30-day opposition window. During that period, third parties who believe they would be harmed can file an opposition. If no opposition is filed, prosecution usually continues toward registration or a Notice of Allowance. |
| Aug 20, 2025 | NONP | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED | — |
| Jul 24, 2025 | CNSA | APPROVED FOR PUB - PRINCIPAL REGISTER | — |
| Jul 24, 2025 | XAEC | EXAMINER'S AMENDMENT ENTERED | — |
| Jul 24, 2025 | GNEN | NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED | — |
| Jul 24, 2025 | GNEA | EXAMINERS AMENDMENT E-MAILED | — |
| Jul 24, 2025 | CNEA | EXAMINERS AMENDMENT -WRITTEN | — |
| Jun 16, 2025 | ZZZX | PREVIOUS ALLOWANCE COUNT WITHDRAWN | — |
| Jun 3, 2025 | PBCR | WITHDRAWN FROM PUB - OG REVIEW QUERY | — |
| May 8, 2025 | CNSA | APPROVED FOR PUB - PRINCIPAL REGISTER | — |
| May 6, 2025 | TEME | TEAS/EMAIL CORRESPONDENCE ENTERED | — |
| May 6, 2025 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| May 6, 2025 | ERFR | TEAS REQUEST FOR RECONSIDERATION RECEIVED | — |
| Apr 16, 2025 | GNS1 | NOTIFICATION OF SUBSEQUENT FINAL EMAILED | — |
| Apr 16, 2025 | GNSF | SUBSEQUENT FINAL EMAILED | — |
| Apr 16, 2025 | CFRC | SUBSEQUENT FINAL REFUSAL WRITTEN | — |
| Mar 11, 2025 | GNFN | NOTIFICATION OF FINAL REFUSAL EMAILED | — |
| Mar 11, 2025 | GNFR | FINAL REFUSAL E-MAILED | A final Office Action (final refusal) means the examining attorney is maintaining at least one refusal and your options are narrower. You can file a response addressing the refusal, appeal to the Trademark Trial and Appeal Board, or let the application abandon. |
| Mar 11, 2025 | CNFR | FINAL REFUSAL WRITTEN | A final Office Action (final refusal) means the examining attorney is maintaining at least one refusal and your options are narrower. You can file a response addressing the refusal, appeal to the Trademark Trial and Appeal Board, or let the application abandon. |
| Jan 29, 2025 | TEME | TEAS/EMAIL CORRESPONDENCE ENTERED | — |
| Jan 29, 2025 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| Jan 29, 2025 | TROA | TEAS RESPONSE TO OFFICE ACTION RECEIVED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Nov 26, 2024 | GNRN | NOTIFICATION OF NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Nov 26, 2024 | GNRT | NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Nov 26, 2024 | CNRT | NON-FINAL ACTION WRITTEN | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Nov 20, 2024 | DOCK | ASSIGNED TO EXAMINER | — |
| Nov 3, 2024 | NWOS | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED | — |
| May 31, 2024 | NWAP | NEW APPLICATION ENTERED | — |