USPTO serial 99517611
AMAZON CONNECT
Reviewed by CopyMark Law Group
Status 645Office Action
- Filing date
- Status date
- Registration date
- —
- Examiner
- KRUSSMAN, IAN GEORGE
- Law office
- TMO LAW OFFICE 126
What this means
The USPTO has issued an Office Action on this application. A response is typically required before the deadline, or the application can be abandoned.
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Owner
Attorney of record
The USPTO lists this attorney as the applicant's representative for correspondence on this application.
Michelle Mancino Marsh
Michelle Mancino Marsh ArentFox Schiff LLP1301 Avenue of the Americas, Floor 42New York, NY 10019United StatesGoods and services
| Class | Description | Status | First use |
|---|---|---|---|
| 009 | Recorded and downloadable software featuring artificial intelligence for managing, forecasting, and tracking customer service agent performance and workflow; Recorded and downloadable software featuring artificial intelligence for data analytics and business analytics; Recorded and downloadable software featuring artificial intelligence for transcribing, summarizing, and indexing calls, messages, and chats; Recorded and downloadable software featuring artificial intelligence for compiling, indexing and creating a searchable database of calls, messages, and chats; Recorded and downloadable computer applications software for providing customizable computer dashboards for analyzing data, managing data, providing real-time and historical data and performance metrics in relation to contact centers and customer support centers; Recorded and downloadable computer applications software for providing customizable computer dashboards for processing, arranging and displaying data; Business intelligence software, namely, recorded and downloadable software for generating insights, trends, and metrics and displaying data on dashboards; Recorded and downloadable application software featuring software for data sensitivity classification and redacting sensitive information from documents; Recorded and downloadable software featuring artificial intelligence for analyzing customer interactions with contact center agents, providing automated agent evaluations and performance metrics, identifying coaching opportunities, and providing configurable workflows for quality assurance, agent coaching, remediation tracking, and reporting; Recorded and downloadable software featuring artificial intelligence for capturing, recording, reviewing, and replaying contact center agent audio, chat, messages, computer screens and activity | ACTIVE | — |
| 035 | Message and conference call transcription services; Business management services in the field of customer experience services provided to businesses featuring data driven customer analytics and rendered using artificial intelligence; Business data analysis rendered using artificial intelligence; Compiling and analyzing data and other sources of information for business purposes rendered using artificial intelligence; Compilation of customer information into computer databases rendered using artificial intelligence; Call, message and chat transcription and summarization services rendered using artificial intelligence | ACTIVE | — |
| 042 | Providing temporary use of non-downloadable software for managing and tracking customer service agent performance and workflow; Electronic data storage; Providing temporary use of non-downloadable software for providing customizable computer dashboards for analyzing data, managing data, providing real-time and historical data and performance metrics related to contact centers and customer support centers; Providing temporary use of non-downloadable software for providing customizable computer dashboards for processing, arranging and displaying data; Business intelligence software, namely, providing temporary use of non-downloadable cloud-based software for generating data insights and displaying data on dashboards; Providing temporary use of non-downloadable software featuring artificial intelligence for use in data detection, data redaction, data masking and information security; Providing temporary use of non-downloadable software featuring artificial intelligence for data sensitivity classification and redacting sensitive information from documents; Providing temporary use of non-downloadable software featuring artificial intelligence for analyzing customer interactions with contact center agents, providing automated agent evaluations and performance metrics, identifying coaching opportunities, and providing configurable workflows for quality assurance, agent coaching, remediation tracking, and reporting; Providing temporary use of non-downloadable software featuring artificial intelligence for analyzing customer interactions with contact center agents and providing automated agent evaluations and performance metrics; Providing temporary use of non-downloadable software featuring artificial intelligence for monitoring call center agent audio, chat, messages and computer screens; Providing temporary use of non-downloadable software featuring artificial intelligence for managing and tracking customer service agent forecasting, performance, and workflow; Providing temporary use of non-downloadable software featuring artificial intelligence for data analytics and business analytics; Providing temporary use of non-downloadable software featuring artificial intelligence providing for real-time analytics of live calls, messages, and chats to contact centers and customer support centers for tracking, prioritizing, resolving, assisting and escalating calls, messages, chats, and customer issues; Providing temporary use of non-downloadable software featuring artificial intelligence for transcribing, summarizing, and indexing calls, messages, and chats; Providing temporary use of non-downloadable software featuring artificial intelligence for compiling, indexing and creating a searchable database of calls, messages, and chats to contact centers; Consulting services in the field of computer software analytics in relation to contact centers and customer support centers using artificial intelligence; Providing temporary use of online non-downloadable software development tools | ACTIVE | — |
Related trademarks
CopyMark links this record to cited §2(d) serials, the owner's other marks, Nice classes, similar mark names, and recently changed USPTO applications.
Prosecution history
| Date | Code | Event | What it means |
|---|---|---|---|
| Oct 2, 2026 | XELG | APPLICATION EXTENSION GRANTED/RECEIPT PROVIDED | — |
| Oct 2, 2026 | XELR | APPLICATION EXTENSION TO RESPONSE PERIOD - RECEIVED | — |
| Jul 6, 2026 | GNFN | NOTIFICATION OF FINAL REFUSAL EMAILED | — |
| Jul 6, 2026 | GNFR | FINAL REFUSAL E-MAILED | A final Office Action (final refusal) means the examining attorney is maintaining at least one refusal and your options are narrower. You can file a response addressing the refusal, appeal to the Trademark Trial and Appeal Board, or let the application abandon. |
| Jul 6, 2026 | CNFR | FINAL REFUSAL WRITTEN | A final Office Action (final refusal) means the examining attorney is maintaining at least one refusal and your options are narrower. You can file a response addressing the refusal, appeal to the Trademark Trial and Appeal Board, or let the application abandon. |
| Jun 17, 2026 | TEME | TEAS/EMAIL CORRESPONDENCE ENTERED | — |
| Jun 17, 2026 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| Jun 17, 2026 | TROA | TEAS RESPONSE TO OFFICE ACTION RECEIVED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Mar 11, 2026 | XELG | APPLICATION EXTENSION GRANTED/RECEIPT PROVIDED | — |
| Mar 11, 2026 | XELR | APPLICATION EXTENSION TO RESPONSE PERIOD - RECEIVED | — |
| Mar 8, 2026 | TCCA | TEAS CHANGE OF CORRESPONDENCE RECEIVED | — |
| Mar 8, 2026 | ARAA | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Mar 8, 2026 | REAP | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED | — |
| Mar 8, 2026 | CHAN | APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED | — |
| Mar 8, 2026 | COAR | TEAS CHANGE OF OWNER ADDRESS RECEIVED | — |
| Dec 17, 2025 | GNRN | NOTIFICATION OF NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Dec 17, 2025 | GNRT | NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Dec 17, 2025 | CNRT | NON-FINAL ACTION WRITTEN | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Dec 16, 2025 | DOCK | ASSIGNED TO EXAMINER | — |
| Nov 26, 2025 | MAFR | APPLICATION FILING RECEIPT MAILED | — |
| Nov 26, 2025 | NWOS | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED | — |
| Nov 26, 2025 | NWAP | NEW APPLICATION ENTERED | — |