USPTO serial 99658536
QMATIC AIVA
Reviewed by CopyMark Law Group
Status 653
- Filing date
- Status date
- Registration date
- —
- Examiner
- WOOD, CAROLINE
- Law office
- TMO LAW OFFICE 110
What this means
This page summarizes the public USPTO record for this serial number, including owners, goods and services, and prosecution history.
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Owner
Attorney of record
The USPTO lists this attorney as the applicant's representative for correspondence on this application.
Ashley N. Klein
Ashley N. Klein Bradley Arant Boult Cummings LLP1230 Peachtree Street NE, Suite 2100Promenade TowerAtlanta, GA 30309Goods and services
| Class | Description | Status | First use |
|---|---|---|---|
| 009 | Downloadable computer software for receiving and responding to incoming telephone calls, namely, for managing appointments and answering frequently asked questions within the fields of business intelligence and customer flow management; downloadable computer software for managing queues, streamlining customer transactions, managing appointments, business intelligence actions being gathering and analyzing data and performing business analytics; downloadable application software for streamlining customer transactions, managing appointments, and managing queues in the fields of customer experience management and customer flow management; mobile applications being downloadable software for managing queues, streamlining customer transactions, managing appointments, business intelligence actions being gathering and analyzing data and performing business analytics; downloadable mobile applications for performing business analytics, queue management, customer flow management and appointment management within the field of business intelligence; computers and computer hardware in the field of business intelligence, business analytics, queue management, customer flow management and appointment management; downloadable computer software using artificial intelligence (AI) for providing voice prompts to guide callers through an automated phone system, and for conducting natural language voice conversations with callers to answer questions and schedule appointments; artificial intelligence software for customer journey management, queue optimisation, predictive analytics and appointment scheduling; downloadable artificial intelligence software for business analytics, queue management, and appointment management within the fields of business intelligence and customer flow management | ACTIVE | — |
| 035 | Commercial information agency services for customer experience management and customer flow management; business consultancy using artificial intelligence for customer experience optimisation and resource allocation; information, consultancy and advisory services relating to the aforesaid services | ACTIVE | — |
| 042 | Design and development of computer software within the field of artificial intelligence-based voice agents for customer appointment scheduling and call handling; software programming and implementation for others in the field of business intelligence, business analytics, queue management, customer flow management and appointment management; cloud computing services, namely, providing online non-downloadable software for managing queues, streamlining customer transactions, answering incoming phone calls, answering frequently asked questions, transferring calls to live personnel, sending appointment confirmations via SMS and email, managing appointments, business intelligence actions being gathering and analyzing data and performing business analytics; cloud computing services featuring software for use in artificial intelligence-based telephone call handling and customer management within the fields of business intelligence, business analytics, and customer flow management; cloud computing services featuring software for use in queue management and appointment management within the fields of customer experience management and customer flow management; development and deployment of artificial intelligence software systems for customer flow management, predictive modelling, and data-driven decision-making; design and development of artificial intelligence software within the fields of business intelligence, business analytics, and customer flow management; information, consultancy and advisory services relating to the aforesaid services | ACTIVE | — |
Related trademarks
CopyMark links this record to cited §2(d) serials, the owner's other marks, Nice classes, similar mark names, and recently changed USPTO applications.
Prosecution history
| Date | Code | Event | What it means |
|---|---|---|---|
| Oct 29, 2026 | GNS3 | NOTIFICATION OF LETTER OF SUSPENSION E-MAILED | — |
| Oct 29, 2026 | GNSL | LETTER OF SUSPENSION E-MAILED | — |
| Oct 29, 2026 | CNSL | SUSPENSION LETTER WRITTEN | — |
| Sep 28, 2026 | TEME | TEAS/EMAIL CORRESPONDENCE ENTERED | — |
| Sep 28, 2026 | CRFA | CORRESPONDENCE RECEIVED IN LAW OFFICE | — |
| Sep 28, 2026 | TROA | TEAS RESPONSE TO OFFICE ACTION RECEIVED | This event means the applicant filed a response to a USPTO Office Action — typically arguments, amendments, or evidence addressing the examiner's objections. The USPTO will review the response and either allow the mark to proceed or issue another action. |
| Jun 28, 2026 | GNRN | NOTIFICATION OF NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Jun 28, 2026 | GNRT | NON-FINAL ACTION E-MAILED | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Jun 28, 2026 | CNRT | NON-FINAL ACTION WRITTEN | A non-final Office Action means the USPTO examining attorney has raised at least one issue with your trademark application but has not made a final decision. You usually have three months to respond with arguments, amendments, or evidence. Missing the deadline can abandon the application. |
| Jun 15, 2026 | DOCK | ASSIGNED TO EXAMINER | — |
| Jun 14, 2026 | NWOS | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED | — |
| Feb 18, 2026 | MAFR | APPLICATION FILING RECEIPT MAILED | — |
| Feb 18, 2026 | NWAP | NEW APPLICATION ENTERED | — |